Customer Support - Remote
Join Team Ironwood
Are you curious, motivated, and forward-thinking? Do you enjoy thinking outside of the box? At Ironwood, you will have the opportunity to help small businesses across the United States be competitive and grow.
If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the place to further your career. Become a part of our empowering team driven by integrity, transparency, and teamwork.
Job Duties and Responsibilities:
Provide enthusiastic customer service for inbound/outbound phone and email support
Be compassionate and dedicated in handling escalated issues
Work closely and professionally with other departments for the best resolution
Must be versatile in managing multiple software programs while conversing with all levels of internal and external customers
Maintain and promote excellent client relations by managing prompt, efficient, and accurate responses to email and phone communications
Deliver strong and proactive follow-up to customers
Adhere to defined procedures, standards, and performance expectations
Required Skills:
Communication:
Clear and effective communication skills (in person, phone, email, etc.)
Ability to communicate across all levels with internal and external customers
Excellent documentation skills
Keen comprehension skills - ability to clearly understand and state the issues customers present
Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
Excellent attention to detail
Customer Focus:
Ability to listen, empathize, and understand customer concerns
Strong interpersonal skills
Demonstrable conflict resolutions and negotiating skills
Ability to determine customer needs and provide appropriate solutions
Problem Solving:
Take ownership of issues and strive for one-call resolution
Ability to make quick and accurate judgments and decisions
Strong time management skills
Action oriented and self-disciplined
Organized and detail-oriented
Technology:
Proficient with Microsoft Office programs
Excellent data entry and documentation skills
Ability to quickly learn and understand new programs and technology
Quickly develop a strong knowledge of payments products
Ability to work in a fast-paced, technology-driven environment
Qualifications:
High School Diploma required. Bachelor's degree preferred; equivalent work experience considered
Two years of customer service experience preferred
Knowledge of payments industry a plus
Bilingual English/Spanish a plus
This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits.
To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted.
Selected candidates will be subject to a background check prior to receiving an employment offer.
Apply Job!
Are you curious, motivated, and forward-thinking? Do you enjoy thinking outside of the box? At Ironwood, you will have the opportunity to help small businesses across the United States be competitive and grow.
If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the place to further your career. Become a part of our empowering team driven by integrity, transparency, and teamwork.
Job Duties and Responsibilities:
Provide enthusiastic customer service for inbound/outbound phone and email support
Be compassionate and dedicated in handling escalated issues
Work closely and professionally with other departments for the best resolution
Must be versatile in managing multiple software programs while conversing with all levels of internal and external customers
Maintain and promote excellent client relations by managing prompt, efficient, and accurate responses to email and phone communications
Deliver strong and proactive follow-up to customers
Adhere to defined procedures, standards, and performance expectations
Required Skills:
Communication:
Clear and effective communication skills (in person, phone, email, etc.)
Ability to communicate across all levels with internal and external customers
Excellent documentation skills
Keen comprehension skills - ability to clearly understand and state the issues customers present
Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
Excellent attention to detail
Customer Focus:
Ability to listen, empathize, and understand customer concerns
Strong interpersonal skills
Demonstrable conflict resolutions and negotiating skills
Ability to determine customer needs and provide appropriate solutions
Problem Solving:
Take ownership of issues and strive for one-call resolution
Ability to make quick and accurate judgments and decisions
Strong time management skills
Action oriented and self-disciplined
Organized and detail-oriented
Technology:
Proficient with Microsoft Office programs
Excellent data entry and documentation skills
Ability to quickly learn and understand new programs and technology
Quickly develop a strong knowledge of payments products
Ability to work in a fast-paced, technology-driven environment
Qualifications:
High School Diploma required. Bachelor's degree preferred; equivalent work experience considered
Two years of customer service experience preferred
Knowledge of payments industry a plus
Bilingual English/Spanish a plus
This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits.
To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted.
Selected candidates will be subject to a background check prior to receiving an employment offer.
Apply Job!