Customer Support Hero

As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clientsKnowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.Product awareness: Stay informed on new releases and update relevant support materials.What do we expect from you?You’re curious, action-oriented, and passionate about digital democracy. You are good communicator and enjoy solving problems, helping others, and learning on the go.You are:Fluent in English, with clear communication skillsComfortable using digital tools and eager to learn new onesExcited about inclusive democracy and citizen participationAnalytical and enjoy learning from dataBased in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.You’ll thrive if:You enjoy building relationships and helping peopleYou’re self-driven but love working with a teamYou stay calm under pressure and adapt easilyYou care about doing meaningful, quality workBonus points for:Experience in client supportAdditional languages (French, Spanish, German, etc.) Even if you don’t check every box, we’d love to hear from you if you're motivated and excited about the role!What can you expect from us?The chance to make social impact at scale by helping governments engage their communitiesA key role in our transition from startup to global scale-up (we're 50+ and growing)Room to grow from a support role into a broader, relationship-focused positionA supportive and fast-paced team culture with a strong sense of ownership and collaborationA dynamic international team that balances serious work with fun along the wayAn informal work environment with open communication and full transparencyRegular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetupA competitive compensation package:$30,000–$35,000 USD gross annually26 paid time off days$1,000 annual professional development budgetUnlimited access to mental wellbeing support (OpenUp)Flexible remote work options Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.

Apply Now