Customer Support Executive (Latin America)
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.Responsibilities:Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Coordinate with risk dept on leverage changing request, or any escalated trading issues
Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure
Liaising with technology provider on any complex situation dispute
Cross checking with PSP on funding issues
Managing internal ticketing on any feedback or issues arise within the dept
Performing financial checks on any transaction or transfer within the system
Collecting appropriate information of any complaint on technical perspective
l-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.
RequirementsA bachelor’s degree in business or related field.-A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.
Exceptional analytical and conceptual thinking skills.
-Advanced technical skills.Great attention to minute details, meticulously excellent to numbers and procedures.
Fundamentally analytical and conceptual thinking skills.
Experience creating detailed reports and giving presentations.
Competency in Microsoft applications including Word, Excel, and Outlook.
A track record of following through on commitments.
Excellent planning, organizational, and time management skills.
Experience in a stock-broking business, in either IT or back office operations would be a significant advantage
Apply NowBenefitsCompetitive Remuneration, Commissions and bonuses performance based, medical benefits, dental/optical benefits, gym membershipsApply NowOriginally posted on Himalayas
Apply Now
Coordinate with risk dept on leverage changing request, or any escalated trading issues
Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure
Liaising with technology provider on any complex situation dispute
Cross checking with PSP on funding issues
Managing internal ticketing on any feedback or issues arise within the dept
Performing financial checks on any transaction or transfer within the system
Collecting appropriate information of any complaint on technical perspective
l-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.
RequirementsA bachelor’s degree in business or related field.-A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.
Exceptional analytical and conceptual thinking skills.
-Advanced technical skills.Great attention to minute details, meticulously excellent to numbers and procedures.
Fundamentally analytical and conceptual thinking skills.
Experience creating detailed reports and giving presentations.
Competency in Microsoft applications including Word, Excel, and Outlook.
A track record of following through on commitments.
Excellent planning, organizational, and time management skills.
Experience in a stock-broking business, in either IT or back office operations would be a significant advantage
Apply NowBenefitsCompetitive Remuneration, Commissions and bonuses performance based, medical benefits, dental/optical benefits, gym membershipsApply NowOriginally posted on Himalayas
Apply Now