Customer Support Engineer

At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place. Why Join Us? Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer. Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward. Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk. Role Overview We’re hiring an experienced Sales Engineer to join our pre-sales organization. This is a high-impact, customer-facing technical role where you will partner closely with Account Executives to drive complex sales cycles. You’ll own the “how” behind the platform — translating technical capabilities into real business outcomes for customers. You’ll work directly with prospects and customers to understand their risk workflows, design solutions, and demonstrate how Oscilar replaces fragmented systems with a unified decisioning layer. What You’ll Do Become a deep expert in Oscilar’s platform, architecture, and use cases across fraud, credit, and compliance Partner with AEs to run technical sales cycles end-to-end Lead discovery sessions to understand customer workflows, pain points, and decision logic Deliver tailored demos and technical presentations that clearly map to customer needs Design and execute proof of concepts (POCs) and value validations Translate complex technical concepts into clear, compelling narratives for both technical and non-technical stakeholders Act as the bridge between Sales, Product, and Engineering , surfacing customer feedback and influencing roadmap Support deal strategy by identifying risks, blockers, and technical win themes What You’ll Bring 4+ years in Sales Engineering, Solutions Engineering, or similar customer-facing technical roles Experience working with enterprise or mid-market customers in SaaS, fintech, or infrastructure platforms Strong understanding of APIs, data workflows, and system integrations Ability to navigate both technical and business conversations with credibility Proven ability to influence stakeholders and drive technical wins in complex sales cycles Clear and structured communicator — able to simplify complex ideas without losing depth High ownership mindset with strong problem-solving instincts Preferred Qualifications Background in fraud, risk, AML, or financial systems Experience with SQL, Python, or debugging integrations Familiarity with decisioning systems, rule engines, or AI/ML platforms Exposure to use cases like: Fraud detection Credit underwriting KYC / onboarding Experience working in fast-paced, high-growth startups Benefits and Other Perks: Compensation: Competitive salary and equity packages Health: 100% employer-covered medical, dental, and vision for you and your dependents (U.S.). Balance: Unlimited PTO policy. Culture: Family-friendly environment with regular team events and offsites. Development: Accelerated professional growth alongside industry leaders. Impact: Make the digital economy safer by protecting online transactions.