Customer Support Engineer
Sauce Labs empowers top enterprises to deliver quality web and mobile applications at speed. They are seeking an experienced Customer Support Engineer to assist Enterprise-level customers with complex technical problems and ensure a high level of customer satisfaction. Responsibilities Help customers solve technical problems Answer questions about the product's capabilities Reproduce customer issues, isolate issues to their simplest reproducible case and report bugs to our developers Manage queue of support tickets and provide regular updates to open tickets Respond quickly (but personally) to customers, primarily through support tickets with occasional online meetings Develop customer-facing documentation Develop code samples demonstrating testing in the Sauce cloud Skills At least 6 months experience as a developer or supporting developers At least 1-2 years experience as a support engineer Programming experience with at least one of the following languages: Javascript, Python, Ruby, PHP, Java, C# Knowledge of HTML, CSS, Javascript (expect a take-home test as part of the interview process) Good written communication skills (expect to write a short essay for us) An intrinsic desire to help customers (and the patience to do so) A willingness to act as a detective, an experimenter, an interpreter, and a team player Knowledge of Selenium and/or Appium CI/CD software (e.g. Jenkins, Bamboo) Test automation frameworks (e.g. JUnit, TestNG, Protractor, Cucumber, Capybara, Jasmine, Mocha, Karma, Cypress) Unix command line and/or Unix system administration Troubleshooting networking issues, HTTP proxies, firewalls Android emulators / iOS simulators Android/iOS operating systems/app development Benefits Health coverage (medical, dental, and vision) Disability and life insurance Parental leave benefits Flexible time off Professional development 401(k) retirement plan with match Company Overview Sauce Labs provides cloud-based testing for mobile and web applications. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Sauce Labs has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2023, 2 in 2022, 3 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.