Customer Support Coordinator

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. The Customer Support Coordinator role focuses on providing exceptional customer service by acting as a liaison between customers and various stakeholders, ensuring efficient communication and problem resolution.ResponsibilitiesAct as the liaison between customers, utility companies, energy suppliers, and internal teamsProvide an unparalleled customer experience through quick, efficient, and clear communicationEnhance department systems and processes to support scalability and efficiencyCollaborate with internal teams (Sales, Customer Success, and Operations) to resolve customer challengesCoordinate directly with utilities and suppliers to address and resolve issuesProvide timely status updates to customers and ensure their questions are answeredIdentify proactive solutions to common customer challengesParticipating on Kick-Off Calls to onboard new customers, align on goals, set expectations, and initiate engagement with our servicesSkillsStrong organizational skills with a proactive, action-oriented mindsetExcellent communication, interpersonal, and time-management abilitiesAbility to multitask and thrive in a fast-paced, continuously evolving environmentEagerness to learn and grow within the companyExperience in customer support, customer success, project management, or operationsBenefitsPTOHealth - We cover 50% of your monthly premium costDental - We cover 50% of your monthly premium costVision - We cover 50% of your monthly premium costBasic Term Life & AD&D insurance policy- We cover 100%401(K)Employer match 20% of total contribution on up to 5% of salaryWork from home on Fridays20 work from home days per year (in addition to WFH Fridays)Wednesday catered lunchesGym membership at on-site gym facilitiesFrequent company eventsCompany OverviewEnergy CX is an energy brokerage company that offers energy procurement, sustainability solutions and utility services. It was founded in 2005, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is https://www.energycx.com/.



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