Customer Support Clerk

Berkheimer Tax Innovations has been a leader in tax collection services for 90 years, serving communities across Pennsylvania. They are seeking a Customer Support Clerk to provide assistance to taxpayers through in-person and phone support, process tax forms, and ensure account accuracy. Responsibilities Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries Process tax forms & post payments to proper accounts Complete all tasks in a timely manner while meeting company standards Skills High School Diploma or equivalent 0 - 6 months related experience and/or training Reliable transportation to outer offices and tax sit-ins Ability to manage difficult or emotional customer situations Strong attention to detail with high levels of accuracy Situation analysis and problem-solving skills Ability to sit for long periods of time Benefits Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Travel Insurance Business casual work environment Company Overview Berkheimer is an administration company that offers tax services for businesses and organizations. It was founded in 1936, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is