Customer Support Associate I

Human Interest is a high-growth fintech company on a mission to provide retirement benefits to all workers. The Customer Support Associate role involves managing customer inquiries and providing support to ensure a positive experience with the retirement savings platform.ResponsibilitiesManage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversationsWork cross-functionally with internal and external partners to solve customer issuesService a geographically diverse customer baseProvide best in class customer serviceWork in a fast-paced evolving startup environmentManage follow-ups with customers as requiredHelp other areas of the organization when neededManage performance to company set standards and adhere to a workforce management scheduleSkills1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experiencePassion for serving customersStrong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ballAbility to communicate with confidence, professionalism and empathy over the phone and through emailYou remain composed in high-stress situations and convey empathy for our customersMeticulous attention to detail - rarely making typos and noticing discrepanciesDemonstrated ability to remain highly productive and organized in an elevated-noise, open-office environmentBenefitsA great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan feesTop-of-the-line health plans, as well as dental and vision insuranceCompetitive time off and parental leaveAddition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellnessLyra: Enhanced Mental Health Support for Employees and dependentsCarrot: Fertility healthcare and family forming benefitsCandidly: Student loan resource to help you and your family plan, borrow, and repay student debtMonthly work-from-home stipend; quarterly lifestyle stipendEngaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.Company OverviewHuman Interest is a 401(k) provider that helps employees of small and medium-sized businesses save for retirement. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://humaninterest.com.



Apply Now