Customer Support Associate, AME

Trackunit is a fast-growing company and a leading supplier of IoT solutions in the global construction industry. The Customer Support Associate will serve as a first point of contact for customers, providing high-quality support and troubleshooting technical issues related to the platform and hardware devices.ResponsibilitiesRespond to customer inquiries via phone, email, and case management systemsProvide clear, professional, and empathetic communication to resolve customer concernsTroubleshoot software-related issues within the Trackunit platformSupport basic hardware and device diagnostics using structured troubleshooting guidesAccurately document customer interactions and technical findings in CRM systemsEscalate complex technical issues when appropriate, ensuring smooth handoffsFollow established processes and contribute to continuous improvement initiativesSkillsStrong verbal and written communication skillsCustomer-first mindset with professionalism and empathyComfort learning new software systems and technical toolsAbility to follow structured troubleshooting processesDemonstrated problem-solving skills and attention to detailGrowth mindset and willingness to develop technical competency in both software and hardware troubleshootingExperience in customer service (retail, hospitality, call centre, help desk, etc.)Exposure to SaaS platforms, CRM tools, or ticketing systemsBasic familiarity with hardware devices or technical diagnosticsInterest in technology and data-driven productsBenefitsRemote work policyHealth benefitsRetirement savingsTrainingCoachingMindfulnessOpen feedback cultureCompany OverviewTrackunit is the SaaS-based IoT solution and machine insights provider to the global construction equipment industry. It was founded in 1998, and is headquartered in Aalborg, Nordjylland, DNK, with a workforce of 201-500 employees. Its website is https://www.trackunit.com/.



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