Customer Support Associate

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. The Customer Support Associate role focuses on resolving customer inquiries regarding Bluevine’s products, ensuring efficient and effective customer service while adapting to business needs.ResponsibilitiesResolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chatsEnsure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needsYou become an expert on up to two products within Bluevine and create added value and memorable experiences for every customerLeverage Bluevine’s innovative technology solutions and systems to process customer’s requestsMeet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metricsIdentify, resolve, and/or escalate risks and trends that may impact the customer experienceRepresent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancementsBe adaptable and flexible to support business needs, including short-term scheduling adjustmentsBe a part of creating a fun and engaging cultureSkillsHigh school diploma or GED required1-2 years of Customer Support experience including client-facing experienceCandidates must be 18 years or older and adhere to all job requirementsStrong written and verbal communication skillsAdherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-FridayWork in a hybrid environment - In-office 2 days a week and at-home 3 days a weekDistraction free work from home environment that has reliable internet access - 100 mbpsBanking and financial experience are a strong plusBenefitsExcellent health coverage and life insurance benefits401K with an immediate 3% company matchPTO, Company Holidays, and Flexible HolidaysCompany-sponsored Mental Health Benefits, including 1:1 therapyOver $1,000 each year to spend on your personal wellnessMonthly WFH stipends totaling over $1,000 annuallyGenerous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parentsAccess to financial coaches and education sessionsWeekly catered lunches and fully stocked kitchen pantriesCommunity-based volunteering opportunitiesCompany OverviewBluevine empowers small businesses with innovative banking products designed for them. It is a sub-organization of BlueVine’s Invoice Factoring Business. It was founded in 2013, and is headquartered in Redwood City, California, USA, with a workforce of 501-1000 employees. Its website is http://www.bluevine.com.



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