Customer Support Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. The Customer Support Associate is responsible for providing order processing and sales-related support, serving as a key point of contact for customer inquiries and ensuring accurate order processing.ResponsibilitiesAccurately process product and service orders received from the sales team or directly from customersProactively monitor and update the order backlog to ensure all order details remain current and accurateDeliver timely updates on order status, changes, and issues to all relevant stakeholdersCollaborate with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situationsCoordinate with operations and shipping teams to ensure customer requests are met in a timely mannerMaintain organized digital customer files, including purchase orders, change notices, and related documentsInvestigate and resolve customer billing inquiries or disputes referred by the accounts receivable or collections teamWork closely with the sales team to ensure customer needs are understood and metListen and understand customer inquiries to provide accurate and timely informationResearch and troubleshoot complex issuesCommunicate effectively and professionally with customersPrecisely enter and process customer orders, verifying order details, pricing, and shipping informationUpdate and maintain customer accounts with accurate informationRespond to account inquiries, making necessary changes or updatesKeep detailed records of customer interactions and transactionsWork with other departments to resolve customer issues efficientlyShare feedback and suggestions to improve the customer experienceParticipate actively in training and development programs to enhance customer service skillsStay up-to-date on company products, services, and policies to provide accurate information to customersCommit to lifelong learning and staying informed on industry trends and best practicesContribute effectively to team goals and leverage diverse perspectives for better solutionsSet and maintain high performance standards, focusing on achieving objectives efficiently and effectivelySkillsHigh school diploma or GED requiredExperience in customer service or sales principles and practicesStrong analytical and problem-solving skillsProficiency in Microsoft Office Suite (Excel, Word, PowerPoint)Excellent written and verbal communication skillsAbility to work collaboratively in a team environmentStrong attention to detail and organizational skillsAbility to manage multiple tasks and prioritize effectivelyDegree in Marketing or a related field preferredEquivalent work experienceBenefitsPaid parental leave, maternity support, and fertility benefitsFlexibility and hybrid work options where applicableHealth, dental, and vision insurance from day oneEmotional health and wellness programs and Volunteer program (Watermark)Paid time off (PTO)/Flexible time off (FTO) and paid holidaysCareer development, advancement, tuition reimbursement, and student loan forgivenessGenerous retirement savings plan with company contributionEmployee recognition and discount programsCompany OverviewXylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges. It was founded in 2010, and is headquartered in Hamburg, Hamburg, DEU, with a workforce of 10001+ employees. Its website is https://heimplanet.com/.Company H1B SponsorshipXylem has a track record of offering H1B sponsorships, with 33 in 2025, 8 in 2024, 5 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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