Customer Support Assistant
Purpose of Position
Purpose of Position As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding clientâ s needs and frustrations within the Platform Services Support Team. The team works in sync with other Platform Services business unit functions and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-resolution of issues to reduce support tickets and a firstclass support experience. A fantastic opportunity to be part of a global, fast paced and dynamic team!
Key Tasks
Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical)
Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams.
Assisting with the management of programme upsells and retention.
Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation.
Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of client's requests.
Skills & Expertise
Fluent in English (written and spoken), other language skills would be appreciated
Excellent customer service skills
Ability to see the bigger picture and identify areas of opportunity and risk
Committed to growing the service division as quickly as possible, providing friendly and efficient support
Seeks ownership and readily accepts accountability
Excellent time management and organizational skills to maintain own workflow and meet deadlines
Confident and excellent communicator with a keen attention to detail
Fast learner and eager to deepen knowledge and understanding
Numerate with a good level of knowledge of MS Office packages
Enthusiastic, committed and an epic amount of tenacity
Our Offer
Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. .
Development: Weâ ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, weâ ve had to adapt and nurture our culture in a virtual environment. Our virtual â Life @ Awinâ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the worldâ s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Please mention the word **SPEEDILY** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Apply Now
Purpose of Position As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding clientâ s needs and frustrations within the Platform Services Support Team. The team works in sync with other Platform Services business unit functions and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-resolution of issues to reduce support tickets and a firstclass support experience. A fantastic opportunity to be part of a global, fast paced and dynamic team!
Key Tasks
Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical)
Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams.
Assisting with the management of programme upsells and retention.
Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation.
Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of client's requests.
Skills & Expertise
Fluent in English (written and spoken), other language skills would be appreciated
Excellent customer service skills
Ability to see the bigger picture and identify areas of opportunity and risk
Committed to growing the service division as quickly as possible, providing friendly and efficient support
Seeks ownership and readily accepts accountability
Excellent time management and organizational skills to maintain own workflow and meet deadlines
Confident and excellent communicator with a keen attention to detail
Fast learner and eager to deepen knowledge and understanding
Numerate with a good level of knowledge of MS Office packages
Enthusiastic, committed and an epic amount of tenacity
Our Offer
Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. .
Development: Weâ ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, weâ ve had to adapt and nurture our culture in a virtual environment. Our virtual â Life @ Awinâ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the worldâ s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Please mention the word **SPEEDILY** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Apply Now