Customer Support Analyst (Must be local to Charlotte, NC)

AGDATA is a trusted provider of data collection and analytical solutions for the Crop and Animal Health industries. The Customer Support Analyst will support clients by managing high-volume inquiries and ensuring smooth operations while collaborating with a dynamic team.ResponsibilitiesBecome an expert in AGDATA’s services and solutionsManage high-volume support via phone, email, and JiraProvide timely updates and resolution statuses to leadershipEscalate complex issues to appropriate teamsSuggest improvements to enhance customer experienceCollaborate with a dynamic team of analystsSkillsProficiency in Microsoft Office, especially ExcelStrong multitasking and time management skillsConfidence in phone communication with clientsDetail-oriented and organizedAnalytical and solution-focusedA proactive self-starterA clear and effective communicatorBasic SQL knowledgeExperience with Jira Service Desk and ConfluenceFamiliarity with Salesforce1+ years in customer supportBenefitsMultiple medical, dental, and vision plansHSA with employer contributions, FSA optionsEmployee Assistance Programs, virtual counseling, pet insurance401(k) with company matchTuition reimbursementPaid time off and company-wide holiday breakFlexible hours and remote work optionsBrand-new office space with free snacks and drinksOpen-door culture with direct access to leadershipMonthly town halls with lunch providedRecognition through our Shout Out ProgramCompany OverviewWe are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. It was founded in 1985, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.agdata.com/.



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