Customer Support Analyst - Departmental Analyst 9-P11 - State Budget Office

Employer Industry: Educational Data Management Why consider this job opportunity: - Salary up to $40.51 per hour - Flexible hybrid work schedule, with the option to work remotely up to four days a week - Opportunity for professional development and access to training resources - Supportive and collaborative work environment focused on problem-solving and teamwork - Potential for permanent employment within the State Budget Office after the limited-term assignment ends What to Expect (Job Responsibilities): - Serve as the first point of contact for schools, state agencies, and educational associations seeking support - Analyze and interpret data manuals, FAQs, and other materials related to educational data applications - Develop and maintain a knowledge base for tracking stakeholder inquiries and issues - Resolve stakeholder issues through independent analysis and problem-solving - Direct customers to appropriate resources on the CEPI website for additional assistance What is Required (Qualifications): - Possession of a bachelor's degree in any major - One year of professional experience for Departmental Analyst 10 level - Two years of professional experience, including one year at the intermediate (10) level for Departmental Analyst P11 - Experience is considered professional if the job performed required a bachelor's degree - Must be able to work onsite a minimum of one day per week in Michigan How to Stand Out (Preferred Qualifications): - Experience providing front-line, high-volume customer service support in a Help Desk environment - Familiarity with large-scale data collection applications and systems - Experience leading the development of user support or training materials - Previous employment in a Michigan K-12 or postsecondary educational setting - Proficiency in Microsoft Office Suite and data analysis software #EducationalSupport #CustomerService #HybridWork #ProfessionalDevelopment #DataManagement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.