Customer Support Agent TIER 2
This a Full Remote job, the offer is available from: Europe
About Us:
Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-commerce platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by Radian Capital, a New York City-based equity fund with over $1 billion in assets under management.
Axerrio represents Koronetâs European software and e-commerce solutions. The Axerrio team focuses on rapidly growing its market share among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-commerce solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.
About the Role
As a Customer Support TIER 2 at Koronet, your work will go far beyond resolving support tickets. You will become a go-to expert on how our platform works under the hoodâdiving deep into technical troubleshooting, contributing to better internal tools, and helping drive continuous product improvement.
What you will do
⢠Handle advanced technical cases escalated by Tier 1 agents via chat, email, and internal tickets.
⢠Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL.
⢠Collaborate with engineering and product teams to resolve complex or persistent issues.
⢠Document recurring issues and maintain internal knowledge bases.
⢠Actively contribute to improving internal support processes and tools.
⢠Guide Tier 1 agents when needed and share best practices with the team.
What do we expect from you:
⢠You have a degree in Computer Science, Software Engineering, or a related field.
⢠Youâre comfortable navigating technical environments and tools like Postman and HTML.
⢠Youâre excited to learnânot just about the platform, but about how the floral B2B industry operates.
⢠Youâre proactive in improving processes and eager to build internal tools when needed.
⢠You have strong analytical and troubleshooting skills.
⢠You communicate clearly and professionally, even when dealing with complex topics.
⢠Youâre organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms.
What We Offer
⢠100% remote position with flexible working hours.
⢠Direct mentorship and space to grow into a platform or product expert.
⢠English classes and continuous learning support.
⢠A collaborative and transparent environment where your ideas matter.
⢠Competitive salary based on experience.
⢠Full-time, indefinite-term contract.
Why Join Koronet
⢠Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.
⢠Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
⢠Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.
⢠Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.
If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you!
This offer from "Komet Sales" has been enriched by Jobgether.com and got a 77% flex score.
Apply tot his job
Apply To this Job
About Us:
Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-commerce platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by Radian Capital, a New York City-based equity fund with over $1 billion in assets under management.
Axerrio represents Koronetâs European software and e-commerce solutions. The Axerrio team focuses on rapidly growing its market share among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-commerce solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.
About the Role
As a Customer Support TIER 2 at Koronet, your work will go far beyond resolving support tickets. You will become a go-to expert on how our platform works under the hoodâdiving deep into technical troubleshooting, contributing to better internal tools, and helping drive continuous product improvement.
What you will do
⢠Handle advanced technical cases escalated by Tier 1 agents via chat, email, and internal tickets.
⢠Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL.
⢠Collaborate with engineering and product teams to resolve complex or persistent issues.
⢠Document recurring issues and maintain internal knowledge bases.
⢠Actively contribute to improving internal support processes and tools.
⢠Guide Tier 1 agents when needed and share best practices with the team.
What do we expect from you:
⢠You have a degree in Computer Science, Software Engineering, or a related field.
⢠Youâre comfortable navigating technical environments and tools like Postman and HTML.
⢠Youâre excited to learnânot just about the platform, but about how the floral B2B industry operates.
⢠Youâre proactive in improving processes and eager to build internal tools when needed.
⢠You have strong analytical and troubleshooting skills.
⢠You communicate clearly and professionally, even when dealing with complex topics.
⢠Youâre organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms.
What We Offer
⢠100% remote position with flexible working hours.
⢠Direct mentorship and space to grow into a platform or product expert.
⢠English classes and continuous learning support.
⢠A collaborative and transparent environment where your ideas matter.
⢠Competitive salary based on experience.
⢠Full-time, indefinite-term contract.
Why Join Koronet
⢠Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.
⢠Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
⢠Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.
⢠Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.
If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you!
This offer from "Komet Sales" has been enriched by Jobgether.com and got a 77% flex score.
Apply tot his job
Apply To this Job