Customer Support Agent, PT
Requirements • You have 2-3 years of experience in a similar role within the telecom industry, • You are able to work both independently and collaboratively within a team, • You have excellent communication skills and are comfortable speaking to all sorts of customers, • You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes, • You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment, • You have excellent communication skills and a knack for building relationships, • You are proactive, resilient, and thrive in a fast-paced environment What the job involves • This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement, • As a Partner Support Agent, you will be the first point of contact for our users, • You will become part of a collaborative team of 5 focused on making a positive impact on business communication, • You will be the first point of contact for our customers by email and chat, • You will handle and coordinate product-specific inquiries, engaging with external stakeholders, • You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization, • You will develop and continuously improve our customer journey, • You will closely collaborate with all departments to further improve our customer journey Apply tot his job