Customer Success Technical Specialist

Skyward is a global company that builds software solutions for K-12 schools, aiming to help students, teachers, and school administrators succeed. They are seeking a Customer Success Technical Specialist to provide training and solutions, ensuring customer satisfaction with their software.ResponsibilitiesServe as the front line in our mission to provide the best possible experience for our customersDevelop personalized implementation plans for new customers and contribute to the ongoing success of current customersDemonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutionsConsult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionalityDesign and formulate appropriate solutions, direct system set-up, and recommend proceduresSkillsMust be able to travel as travel is required (could include overnight stays)Must have a strong work ethicAbility to work both in team and solo environmentsDependable with strong organizational skillsProficient in Microsoft OfficeA two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be consideredBenefitsPaid time off8.5 paid holidays401(k) retirement plan with company matchHealth, dental, and vision coverageCompany sponsored basic life/AD&D, short-term, and long-term disabilityEmployee Assistance ProgramA robust wellness programCompany OverviewA better SIS and ERP experience for school districts and municipalities. It was founded in 1980, and is headquartered in Stevens Point, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is https://www.skyward.com/.



Apply To This Job