Customer Success Support Specialist – Remote USA
Job Description: • Deliver tailored onboarding experiences, including unboxing, activation, and app navigation • Host weekly webinars to guide users through set-up processes, program benefits, and feature overviews • Offer personalized 1:1 phone sessions to assist with app setup and troubleshooting • Serve as a point of escalation for partner help desks, providing guidance on program-specific and eligibility-related queries • Oversee logistics for orders, exchanges, refunds, and warranty replacements • Troubleshoot and resolve hardware and software issues effectively • Ensure healthcare memberships are correctly applied and resolve any issues, escalating to partners as necessary • Assist the sales team with onboarding transactional clients, including payment confirmations and fulfillment • Manage internal and external bulk ring orders for events, press, and influencers • Work closely with operations, and customer success teams to ensure consistency and efficiency across all client interactions Requirements: • Previous experience in enterprise client support, particularly in Health Tech or tech, is highly valued • Proven Experience in a Customer Success Representative or Customer Support Role • Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems • Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment • Clear and empathetic communicator with a knack for building strong client relationships • A problem-solver with a passion for delivering exceptional service and building trust Benefits: • 12 days PTO and 3 days sick pay • 401k and Health Insurance contribution • An Oura Ring so that you can provide great customer support • Equipment provided • A Otonomee Buddy on joining • Online Gym and Wellbeing Studio • The opportunity for professional growth Apply tot his job