Customer Success Supervisor - Signature - Rochester, NY

UPS is a Fortune Global 500 organization that is seeking a Signature Customer Success Supervisor. This role will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention while leveraging data to support clients effectively.ResponsibilitiesServe as the primary point of contact and advocate for assigned accountsHandle routine customer inquiries with standardized solutions while escalating complex issues as neededCoordinate with sales, support teams, and UPS operations to deliver supply chain solutionsProactively engage existing customers to enhance value and prevent churnConduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areasIdentify low-touch upsell opportunities and guide customers to resources for additional valueDevelop strategies for upselling / cross-selling opportunities to drive account growthDrive product adoption and educate customers on products and servicesManage a large portfolio of lower-tier accounts with a focus on efficiency and scalabilityMonitor customer health metrics to measure satisfaction and prevent churnUpdate UPS DRIVE with retention data, planning next steps for churn prevention / growthSkills0–4 years in customer success, support, or related customer-facing rolesSMB account management experienceAbility to manage multiple customer engagements through strong organizational skillsData-driven mindsetExcellent written communication skillsMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employerBenefitsMedical/prescription drug coverageDental & Vision BenefitsFlexible Spending AccountHealth Savings AccountDependent Care Flexible Spending AccountBasic and Supplemental Life Insurance & Accidental Death and DismembermentDisability Income Protection PlanEmployee Assistance ProgramEducational Assistance Program401(k) retirement programVacationPaid Holidays and Personal timePaid Sick/Family and Medical Leave time as required by lawDiscounted Employee Stock Purchase ProgramCompany OverviewOperating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. It was founded in 1907, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is http://www.ups.com.



Apply Now