Customer Success Specialist (local or Remote)

Job description About Mirabel Technologies Mirabel Technologies is the world's leader in media management software for the publishing industry with over 33,000 websites, magazines, and newspapers in 25 different countries who use Mirabel Products. This dynamic technology company is based in the booming seaside city of Fort Lauderdale, two blocks from beautiful Las Olas Boulevard and is known for its creative entrepreneurial environment and high employee retention levels. Mirabel recently launched Mirabel's Marketing Manager, a cutting-edge marketing technology startup product that focuses on email marketing, lead identification, customer relationship management, prospecting and data appending tools. The company is looking for dynamic employees who want to join a growing company in an exciting industry. Software Trainer/Implementation Specialist Mirabel Technologies is conducting a highly selective search for a Customer Success Manager to join our team in Fort Lauderdale, Florida. Our software trainers work externally with clients via phone, email, and chat, and internally with our technical team to successfully implement and train clients on our SAAS products. In addition to the initial implementation and training, the Software Trainers will be responsible for the ongoing education of system enhancements through webinars and Zoom. The ultimate goal is to take clients from contract signing to go-live (and beyond) – and to ensure that clients are avid users and raving fans of our Mirabel products! Opportunities to travel to conduct onsite implementation and training for larger clients is available. A successful candidate will be technically savvy (able to grasp technical concepts of web-based software and integration quickly), be an excellent communicator, possess the ability to effectively transfer knowledge in a consultative manner, be customer-focused and operate with a sense of urgency, and have strong "soft people" skills. Experience upselling clients into larger packages is highly valued and largely determines the revenue potential of this position. Our top performers are promoted to Enterprise Level clients and are heavily involved in upselling and renewing client contracts which bonuses that come with those activities. This is what will define your earnings and growth potential in this position. Responsibilities: · Complete an accelerated training and qualification program · Coordinate installation and training schedules with clients · Train client end-user personnel in the utilization of the software product · Configure software to provide the options and features requested; including customized reports and services · Act as liaison between the client and the Mirabel Technologies technical staff and senior leadership · Document, track and monitor problems to ensure timely resolution · Two to three days a month travel onsite as needed to conduct client training Qualifications & Experience: · Excellent English verbal and written communication skills · Strong writing, telecommunications, and public speaking skills · A high level of customer interaction as a Customer Success Specialist via remote tools like Zoom, WebEx or Go to Meeting and Face to Face · Demonstrated ability to work well with customers and resolve customer issues · Strong sense of ownership/urgency. Self-starter with ability to work with minimal supervision support capacity · Highly organized with the ability to work in a fast-paced environment. Pluses: · Experience with accounting or general ledger systems · Experience with data mapping, data importing or data conversion projects · Working knowledge of business-focused software applications (such as CRM systems), in particular, internet-based software solutions · Experience in a software (preferably SaaS) implementation/ training role · Experience conducting software testing · Experience in Marketing/Sales of Computer Software or in the Publishing Industry Compensation & Benefits • Competitive starting salary with significant bonus based on results • Participation in company health (medical, dental) insurance plans after 60 days of full-time employment. • Paid vacation and sick days. • Unique “On the Job” Learning Opportunity to advance your career. • Support from peers and mentors Mirabel Technologies EEO Statement: As a part of Mirabel Technologies hiring process, finalist candidates will be required to complete a background check prior to an offer being extended. Mirabel Technologies is an equal opportunity employer. It is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job Type: Full-time Competitive Salary Based on Experience Level. Room for growth and performance bonuses. Job Type: Full-time Job Type: Full-tim

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