Customer Success Specialist
About UFP
The digital UFP‑led SaaS platform modernizing how lumber and building materials are bought and sold globally. It enables buyers and sellers to streamline quoting, purchasing, logistics, and post‑sale workflows through a secure, data‑driven platform. The digital platform is currently in an extended pilot phase with UFP purchasing, international trading teams, and select external partners.
The Role
We are looking for a Customer Success Specialist to help onboard, enable, and support our early customers as we move from pilot into commercial scale. This is a hands‑on role suited for someone who thrives in ambiguity, works closely with product teams, and enjoys helping customers realize real, measurable value from software.
You will work directly with NorthStar leadership, product, and GTM teams and play a critical role in shaping how Customer Success operates as the business grows.
What You’ll Do
Lead onboarding and enablement for:
UFP Purchasing users
UFP International users
External pilot and early‑stage customers
Guide customers through initial setup, data activation, and first live transactions
Serve as the primary point of contact for early customers post‑onboarding
Capture structured feedback on workflows, usability, and value realization
Partner with Product and Engineering to help prioritize improvements
Support pilot partners through LOI, activation, and paid conversion
Help define customer success processes, templates, and playbooks
Track and report adoption, usage, and qualitative success metrics
Complete special projects as needed
Perform other duties as required
What We’re Looking For
3–7 years experience in Customer Success, Onboarding, or Implementation roles
Experience working with B2B SaaS products (early‑stage preferred)
Comfort working across Product, Sales, and Engineering teams
Strong communication skills with both internal teams and external customers
Ability to manage multiple customers and workflows simultaneously
Experience supporting international customers or complex B2B workflows is a plus
Willingness to be hands‑on and adapt as the product and GTM motion evolve
Why This Role Is Unique
Early influence on product and customer experience
Direct impact on commercial validation and scale
Opportunity to help define the future CS organization
Close collaboration with leadership during a pivotal growth stage
Salary Pay Range: $60,000 - $80,000 annually, dependent on experience*
*pay range may be adjusted depending on cost of living
Bonus/Incentive Pay
Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria, and individual job responsibility and performance.
Benefits currently offered to our employees:
Medical insurance
Health savings account with company contribution
Dental insurance
Vision insurance
Basic and voluntary life insurance
Disability insurance
401(k) plan with company match
Paid vacation and holidays
Stock purchase program with employee discount
Educational reimbursement
Wellness programs and challenges
Other supplemental benefits
The Company is an Equal Opportunity Employer.
Apply To This Job
The digital UFP‑led SaaS platform modernizing how lumber and building materials are bought and sold globally. It enables buyers and sellers to streamline quoting, purchasing, logistics, and post‑sale workflows through a secure, data‑driven platform. The digital platform is currently in an extended pilot phase with UFP purchasing, international trading teams, and select external partners.
The Role
We are looking for a Customer Success Specialist to help onboard, enable, and support our early customers as we move from pilot into commercial scale. This is a hands‑on role suited for someone who thrives in ambiguity, works closely with product teams, and enjoys helping customers realize real, measurable value from software.
You will work directly with NorthStar leadership, product, and GTM teams and play a critical role in shaping how Customer Success operates as the business grows.
What You’ll Do
Lead onboarding and enablement for:
UFP Purchasing users
UFP International users
External pilot and early‑stage customers
Guide customers through initial setup, data activation, and first live transactions
Serve as the primary point of contact for early customers post‑onboarding
Capture structured feedback on workflows, usability, and value realization
Partner with Product and Engineering to help prioritize improvements
Support pilot partners through LOI, activation, and paid conversion
Help define customer success processes, templates, and playbooks
Track and report adoption, usage, and qualitative success metrics
Complete special projects as needed
Perform other duties as required
What We’re Looking For
3–7 years experience in Customer Success, Onboarding, or Implementation roles
Experience working with B2B SaaS products (early‑stage preferred)
Comfort working across Product, Sales, and Engineering teams
Strong communication skills with both internal teams and external customers
Ability to manage multiple customers and workflows simultaneously
Experience supporting international customers or complex B2B workflows is a plus
Willingness to be hands‑on and adapt as the product and GTM motion evolve
Why This Role Is Unique
Early influence on product and customer experience
Direct impact on commercial validation and scale
Opportunity to help define the future CS organization
Close collaboration with leadership during a pivotal growth stage
Salary Pay Range: $60,000 - $80,000 annually, dependent on experience*
*pay range may be adjusted depending on cost of living
Bonus/Incentive Pay
Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria, and individual job responsibility and performance.
Benefits currently offered to our employees:
Medical insurance
Health savings account with company contribution
Dental insurance
Vision insurance
Basic and voluntary life insurance
Disability insurance
401(k) plan with company match
Paid vacation and holidays
Stock purchase program with employee discount
Educational reimbursement
Wellness programs and challenges
Other supplemental benefits
The Company is an Equal Opportunity Employer.
Apply To This Job