Customer Success Specialist
We’re seeking a talented, detail-oriented Customer Success Specialist to join our team. This position is remote. Reporting to the Sr. Technical & Automations Support Manager this role will be responsible for managing inbound technical support requests, troubleshooting product and service issues, and delivering responsive customer support across phone, chat, and email channels while supporting customer success and operational efficiency.
Key Responsibilities
Act as a primary point of contact for inbound support requests and respond promptly to support calls, chats, and emails
Assess, categorize, and reassign support requests to appropriate internal team members as needed
Troubleshoot and diagnose product, system, and service-related issues
Advocate for customers by capturing feature requests and customer feedback
Deliver customer support through phone, email, and chat interactions
Manage customer escalations with professionalism and attention to resolution
Track and document customer interactions, communications, and action items accurately
Collaborate cross-functionally to support process improvements and operational efficiency
Develop knowledge of InsCipher products, services, and surplus lines processes
Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications
Bachelor’s degree preferred
1+ years of direct customer service experience required
Strong written and verbal communication skills
Strong technical aptitude and organizational skills
Proficiency with Windows and Microsoft Office Suite applications
Strong interpersonal and problem-solving skills
Ability to work independently and manage multiple priorities
Knowledge of surplus lines tax filing preferred
Perks
Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
Why InsCipher?
At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:
Work on cutting-edge projects that are reshaping an industry
Collaborate with a team of passionate, like-minded professionals
Enjoy a culture that values flexibility, innovation, and personal growth
Compensation Range: $23/hr - $26/hr
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.
If you need accommodation, please let us know during the interview process.
Apply To This Job
Key Responsibilities
Act as a primary point of contact for inbound support requests and respond promptly to support calls, chats, and emails
Assess, categorize, and reassign support requests to appropriate internal team members as needed
Troubleshoot and diagnose product, system, and service-related issues
Advocate for customers by capturing feature requests and customer feedback
Deliver customer support through phone, email, and chat interactions
Manage customer escalations with professionalism and attention to resolution
Track and document customer interactions, communications, and action items accurately
Collaborate cross-functionally to support process improvements and operational efficiency
Develop knowledge of InsCipher products, services, and surplus lines processes
Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications
Bachelor’s degree preferred
1+ years of direct customer service experience required
Strong written and verbal communication skills
Strong technical aptitude and organizational skills
Proficiency with Windows and Microsoft Office Suite applications
Strong interpersonal and problem-solving skills
Ability to work independently and manage multiple priorities
Knowledge of surplus lines tax filing preferred
Perks
Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
Why InsCipher?
At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:
Work on cutting-edge projects that are reshaping an industry
Collaborate with a team of passionate, like-minded professionals
Enjoy a culture that values flexibility, innovation, and personal growth
Compensation Range: $23/hr - $26/hr
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.
If you need accommodation, please let us know during the interview process.
Apply To This Job