Customer Success Specialist

About Japan Dev Japan Dev is a job board showcasing tech jobs in Japan — mostly for English-speaking software developers. It's hand-curated to focus on global companies and Silicon Valley-style start-ups that value technology. With over 600k page views/mo and 42,000 email subscribers, Japan Dev is the most popular curated job board for tech jobs in Japan. We're looking for people who want to help people find the best tech jobs in Japan and make Tokyo a world-class tech hub! About the Job This role is in the Customer Success team, responsible for guiding client companies through onboarding and continued use of Japan Dev to hire foreign engineers. We are looking for someone who is proactive, positive, and committed to sincerely supporting both the client side (companies hiring tech talent in Japan) and the user side (engineers looking for jobs). You will work closely with our bilingual team, including our founder and CEO Eric, a former Mercari Engineering Manager from the US, and other team members. Responsibilities • Conduct online sales meetings via Google Meet (introducing our service, explaining features, gathering client feedback, etc.) • Handle client support via email and Google Meet • Plan and support networking events ‍ Who are our clients? Our clients are tech companies hiring foreign engineers and expanding their global operations. About 50% communicate in Japanese, and 50% in English. You will often interact with HR professionals responsible for hiring global talent. Your mission Your mission is to ensure that clients feel they truly benefited from using Japan Dev! ※ Client support is handled by a native English-speaking bilingual team member, so you will collaborate with her rather than handling everything alone. Requirements Must-Have Experience & Skills ✅ Fluent English ✅ Business Level Japanese (~JLPT N2 level or above) ✅ 1+ year of experience in recruiting, career advising, HR, sales, or customer success (or experience as a community manager in the tech industry) ✅ Based in Japan, ideally in the Tokyo metropolitan area (but this is not a requirement) ✅ Authorized to work in Japan ✅ Stable high-speed internet for online meetings ✅ Comfortable using online tools like Notion, Slack, and Google Meet Nice-to-Have Experience & Skills ➕ Experience in IT or HR industries (recruiting, staffing, job platforms, etc.) ➕ Management experience ➕ Knowledge of software engineering ➕ Study abroad or overseas work experience Who is this role ideal for? This role is perfect for someone with experience in Japan’s recruiting or HR industry who wants to transition into a more flexible, global work environment. If you enjoy working in a fast-growing startup, making an impact, and driving positive change in Japanese society, this is a great opportunity! Our ideal team member has these attributes: ✅ Strong communicator in a fully remote environment (Slack, etc.) ✅ Open to giving and receiving feedback ✅ Takes ownership of problems, proactively finds solutions, and follows through from idea to execution ✅ Flexible and collaborative, willing to work across different teams in a small but growing startup Employment Conditions Employment Type: Full-time Work Style: Fully remote (Collaboration via Slack & Google Meet) Working Hours: JST 10:00–19:00 (1-hour lunch break, 8-hour workday) If preferred, you can start with reduced hours as a contractor before transitioning to full-time! Work Environment: ✅ Remote work ✅ Casual dress code ✅ Diverse, international team ✅ Gender-inclusive workplace ✅ Minimal overtime Tools We Use • Slack • Notion • Figma • Google Meet • Google Docs / Google Sheets • ChatGPT • freee (for invoicing) We’re always open to adopting new tools! Meet the Team ‍ Angelica (Customer Success Team Member) • Studied Japanese & International Relations at the University of Washington before moving to Japan • A bilingual American living in Japan—friendly and easygoing ‍ Eric (Founder & CEO) • Born in Philadelphia, U.S.A., studied Computer Science at the University of Pittsburgh, then moved to Japan • Native English speaker but fluent in Japanese • Former Engineering Manager at Mercari • Passionate about software development & writing • Loves traveling and coffee ☕ • Logical and efficient, yet kind and easygoing Questions? Feel free to reach out! [email protected] Note: If you have trouble with the application form, please send your application via email (to [email protected]) with the following information: • Email Subject: {{ Position Name - Your Full Name - Japan Dev }} • Full Name • Your Address • Your English and Japanese proficiency levels • Are you a native Japanese speaker? If not, what is your JLPT level? (For non-native Japanese speakers, you must be able to communicate accurately and clearly in writing as well as in speech.) • Why are you interested in Japan Dev and this position? • Given your experience and strengths, how do younfeel you can contribute to this role? • (Optional) Links to your online profiles that showcase your background (e.g., portfolio, Twitter, Instagram, Facebook, GitHub) Apply tot his job