Customer Success Specialist
Flywheel is a digital commerce solutions company that accelerates growth for leading brands. They are seeking a Client Success Specialist to build expertise in customer success, SaaS, and advertising, focusing on optimizing digital commerce strategies for clients. Responsibilities Own customer onboarding journeys and provide strategic recommendations via virtual meetings and in-app guidance to drive product adoption Respond to customer queries via email and Intercom with tailored guidance and expertise Design and maintain internal knowledge databases, training materials, and Help Centre articles Manage advertising campaigns including keyword/targeting selection, budgeting, audience curation, and reporting Analyze seasonal trends (ie. Tentpole events) and customer metrics (ie. Market share, rank, etc.) to inform client strategies Extract insights from reporting dashboards and spreadsheets to drive data-backed recommendations Identify and implement process improvements to increase operational efficiency Skills Experience in digital sales or media (brand, retailer, SaaS or agency side preferred) Mastery of Excel including pivot tables and advanced formulas Comfortable analyzing dashboards and extracting insights from data Detail-oriented with strong project management and organizational skills Solution-oriented mindset that thrives in ambiguity Excellent communication and interpersonal skills with strong presentation abilities Collaborative team player with genuine ownership and accountability Innovative, scrappy, and independent thinker Bias for action with willingness to roll up sleeves and go the extra mile Ability to work effectively within tight deadlines while maintaining quality Benefits Competitive paid time off, including annual leave plus paid public holidays Great learning and development opportunities Benefits that help you live your best life Parental leave and benefits Volunteering opportunities Company Overview Flywheel’s unified best-in-class services combine tailored expertise with cutting-edge software solutions to achieve a singular goal: To pioneer the future of commerce and inspire a new standard of partnership. It was founded in 2014, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is