Customer Success Representative

Radancy helps companies attract and hire talent through cloud-based recruitment marketing and technology solutions. As a Customer Success Representative, you will support the successful delivery of recruitment advertising programs by coordinating campaigns, managing workflows, and ensuring high-quality execution across digital media channels. Responsibilities Coordinate the setup, launch, and ongoing support of recruitment advertising campaigns across job boards, social media, and search platforms Manage campaign requests and updates using internal and customer project management tools, ensuring work is tracked and completed on time Support weekly campaign pacing updates, including job volume and spend levels Assist with third‑party media execution, including deployment of creative assets, tracking tags, and campaign configurations Submit and manage tickets required to activate, update, or troubleshoot recruitment media Create media authorization documents to support advertising purchases Track campaign inventory, budgets, and spend to ensure accurate documentation and alignment Support client invoicing by preparing invoice documentation Assist with monthly reporting by updating templates, inputting data, and performing quality checks Review creative assets to ensure accuracy, quality, and alignment with brand guidelines Coordinate feedback and revisions across internal teams, vendors, and customers Support tracking tag audits and quality checks to ensure campaign activity is measured correctly Flag issues or discrepancies and help coordinate resolution Communicate campaign updates and next steps with customers via phone and email Assist with day‑to‑day communications with advertising vendors and partners Partner closely with Customer Success Managers and internal teams to ensure smooth execution and aligned messaging Skills 1–3 years of experience in customer support, media operations, digital marketing, advertising operations, or a related field Strong organizational and time management skills with exceptional attention to detail Comfort working with budgets, spreadsheets, and tracking documents Experience using project management or workflow tools to manage tasks and deadlines Clear written and verbal communication skills, including the ability to explain details simply Ability to collaborate effectively with internal teams and external partners A proactive mindset and willingness to learn new tools, platforms, and processes Benefits Comprehensive medical coverage, with dental, vision and life insurance Competitive 401(k) plan with employer matching Unlimited flexible time off (FTO) World-class training that keeps you at the forefront of innovation Company Overview Radancy delivers the future of talent acquisition with an AI-powered platform that simplifies hiring and accelerates results. It was founded in 2006, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is