Customer Success Representative

Marco Technologies is committed to delivering exceptional customer service, and they are seeking a Customer Success Representative to enhance client relationships and provide efficient support. The role involves handling client communications, troubleshooting issues, and identifying upsell opportunities while maintaining high service standards. Responsibilities Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly Provide prompt and detailed communications to internal and external clients Review accounts for upsell and cross-sell opportunities and escalate as necessary Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation Maintain contact center expectations Verify and maintain client contact and database information Function collaboratively as part of a fast-paced, client-orientated team Develop and support best practices and operational procedures to create efficiencies Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process Uphold business ethics by supporting Marco’s vision, mission and values Exemplify the Gold Standard Experience through every interaction Attend Required Company And Departmental Meetings Act in accordance with Marco policies and procedures as set forth in the employee handbook Perform other related duties as assigned Skills High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience Natural aptitude for outcome-based reasoning Demonstrate excellent verbal and written communication skills with internal and external customers Self-starter, ability to plan and implement sales strategy with limited supervision Ability to thrive in a competitive, goal-driven environment Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity Ability to prioritize responsibilities and operate with changing priorities Demonstrate ability to work effectively and professional with all types of people and situations Demonstrate strong attention to detail to ensure accuracy and quality Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs 0-3 years of experience in Customer Service or a related field preferred Company Overview Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services. It was founded in 1973, and is headquartered in Saint Cloud, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is