Customer Success Manager US -experienced in MRI Applications
Key responsibilities You have experience in radiology (AI) applications? The combination of a background with radiological images and experience in account management (pre and post sales support) is a perfect match with your profile? You are able to work remotely, but also like to connect and collaborate with your team? Welcome to join our team! Main responsibilities • Ownership of account management for existing and new customers. To include the first point of contact for support inquiries, enable technical implementation of software by efficient communication with different stakeholders (physicians, MRI techs, IT). • Continuous development of relationships with new and existing customers, through communication, project management & technical support, and quality control to assure clarity of clinical results for the correct interpretation by radiologists, neurologists or other physicians for use with CT and MRI data. • Pre and post sales support. Enable new sales (renewals and upsell) as a result of the above and by promoting our new product developments. • Internally report malfunctions, feedback, and suggestions appropriately. • Testing of icobrain software and issue reporting. • Provide clinical guidance by interpretation of the reports and initial scans, to ensure optimal usage of our tools. What do we think you need? • Commercial experience in neuroimaging, radiology or neurology . • Use problem-solving skills and appropriate resources to deal with requests and problems. • Work accurately and independently as well as within a multidisciplinary team. • Effective verbal and interpersonal communication skills. • Strong acumen with hospital clinical workflows. PACS, EMR & HL7 knowledge are an asset. • Knowledgeable software installation policy and requirements in a hospital environment. • Experience in MRI Applications is highly desirable. • Fit with our values and culture (impact, trust, collaboration, respect, and crazitivity) • A real passion for the fields of neuroradiology, diagnostic imaging, and neurology, fields in which you will become active • A learning attitude, not afraid to learn new things, selfstarter through your own efforts and take responsibility • US based: midwest/northeast location What do we offer? • We help you to get the best out of yourself, with enthusiastic and helpful colleagues • A job that is innovating healthcare and technology, with a worldwide impact • A competitive remuneration package, supplemented by a wide package of additional benefits • A dynamic working environment with an open culture and a pleasant working atmosphere • Being a real part of the growth story at icometrix Download attachment(s) • This job as a PDF file Apply tot his job