Customer Success Manager, Strategic

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager, Strategic, you will serve as a trusted advisor to Vanta's largest and most complex customers—organizations with 10,000+ employees navigating sophisticated security and compliance landscapes. Unlike traditional CSM roles managing 20-30 accounts, you'll own a focused book of 5-10 strategic accounts, driving deep customer relationships, multi-quarter projects, and high-impact business outcomes.The Strategic CS team plays a defining role in proving Vanta can serve the enterprise at scale. You'll partner closely with Strategic Account Executives and Account Managers to execute land and expand strategies, manage complex implementations, and guide executive stakeholders through their GRC program maturity journeys. Your work will directly influence Vanta's upmarket growth, product roadmap, and strategic positioning in the market.What you’ll do as a Customer Success Manager, Strategic at Vanta:Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structuresLead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizationsBuild and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholdersPartner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motionsManage complex, multi-quarter projects that require coordination across customer teams, Vanta cross-functional partners, and external stakeholdersProvide expert guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprise environmentsDrive strategic Executive Business Reviews (EBRs) and value realization conversations that align Vanta's capabilities with customer business outcomes and ROIAct as the voice of strategic customers to Vanta's product development teams, synthesizing feedback and influencing product roadmap prioritiesProactively identify risks, develop mitigation strategies, and ensure long-term retention and customer advocacyCollaborate with Solutions Engineering, GRC SMEs, Support, and Product teams to deliver world-class customer experiencesHow to be successful in this role:10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS companyProven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employeesExperience managing a focused book of business (5-10 strategic accounts), not high-volume account managementDemonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accountsStrong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholdersExecutive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance OfficersExperience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customersSelf-starter with the ability to work autonomously in ambiguous, fast-paced environmentsTrack record of being metrics and data-driven, with clear examples of driving customer health and business outcomesExperience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholdersAbility to navigate complex, multi-stakeholder organizations and align diverse groups around common goalsStrong problem-solving skills and a bias for action, with the ability to get creative and roll with ambiguityOpen to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.What you can expect as a Vanta’n:Industry-competitive salary and equityComprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans16 weeks paid Parental Leave for all new parentsHealth & wellness stipendRemote workspace, internet, and cellphone stipendCommuter benefits for team members who report to the SF and NYC officeFamily planning benefitsMatching 401(k) contribution with immediate vestingFlexible PTO policy, plus 80 hours of Sick Time11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!Offices in SF, NYC, London, Dublin, Tel Aviv, and SydneyTo provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials. #LI-remoteAt Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.About VantaWe started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.Referral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.