Customer Success Manager, Scaled
About Renaissance
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes.
Territory:Illinois
In this role as CSM Scaled, you will be responsible for:
Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk
Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes
Partner closely with Sales to identify and support expansion opportunities across accounts
Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale
Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience
Qualifications
For this role as Scaled CSM, you should have:
1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
Experience managing a high-volume or scaled book of business preferred
Strong analytical and organizational skills with the ability to manage multiple priorities efficiently
Excellent communication and relationship-building skills across a variety of stakeholders
Demonstrated ability to use data and insights to drive customer outcomes and retention
Who You Are
Customer-focused with a strong sense of ownership and accountability
Data-driven and solutions-oriented, with strong problem-solving skills
Effective communicator, comfortable engaging with both internal teams and external partners
Adaptable and able to thrive in a fast-paced, evolving environment
Collaborative team player with a continuous improvement mindset
Additional information
All your information will be kept confidential according to EEO guidelines.
Salary Range: $60,000 - $70,000 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies.
#LI-Remote
The below compensation range is based on national market data and may vary by experience and location.
Salary Range
$56,100—$77,200 USD
Benefits for eligible US employees include:
World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
Health Savings and Flexible Spending Accounts
401(k) and Roth 401(k) with company match
Paid Vacation and Sick Time Off
12 Paid Holidays
Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Tuition Reimbursement
Life & Disability Insurance
Well-being and Employee Assistance Programs
Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits.
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
Equal Opportunity Employer
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here.
Reasonable Accommodations
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
Employment Authorization
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: https://www.renaissance.com
Apply To This Job
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes.
Territory:Illinois
In this role as CSM Scaled, you will be responsible for:
Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk
Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes
Partner closely with Sales to identify and support expansion opportunities across accounts
Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale
Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience
Qualifications
For this role as Scaled CSM, you should have:
1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
Experience managing a high-volume or scaled book of business preferred
Strong analytical and organizational skills with the ability to manage multiple priorities efficiently
Excellent communication and relationship-building skills across a variety of stakeholders
Demonstrated ability to use data and insights to drive customer outcomes and retention
Who You Are
Customer-focused with a strong sense of ownership and accountability
Data-driven and solutions-oriented, with strong problem-solving skills
Effective communicator, comfortable engaging with both internal teams and external partners
Adaptable and able to thrive in a fast-paced, evolving environment
Collaborative team player with a continuous improvement mindset
Additional information
All your information will be kept confidential according to EEO guidelines.
Salary Range: $60,000 - $70,000 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies.
#LI-Remote
The below compensation range is based on national market data and may vary by experience and location.
Salary Range
$56,100—$77,200 USD
Benefits for eligible US employees include:
World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
Health Savings and Flexible Spending Accounts
401(k) and Roth 401(k) with company match
Paid Vacation and Sick Time Off
12 Paid Holidays
Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Tuition Reimbursement
Life & Disability Insurance
Well-being and Employee Assistance Programs
Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits.
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
Equal Opportunity Employer
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here.
Reasonable Accommodations
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
Employment Authorization
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: https://www.renaissance.com
Apply To This Job