Customer Success Manager - Regional Lead
Description:
Ensure clients achieve maximum value from sustainability software.
Guide customers through implementation process and provide ongoing support.
Manage customer success programs, driving adoption and value realization.
Help customers understand and use the product for business outcomes.
Manage a portfolio of clients, maximizing value from tools and services.
Own implementation success of large customers, helping organize accomplish their goals.
Lead and support Customer Success Associates and Coordinators in the Americas region.
Requirements:
3-5 years of CSM experience in a SaaS organization.
3-5 years experience managing complex customer engagements.
3-5 years Program and Project Management Experience.
Have a track record of success building relationships, especially with strategic customers.
Ask the right questions to understand peoples underlying needs.
Excellent communication skills, both written and verbal.
Extremely organized balance... many moving pieces across various customers and priorities.
Highly customer-focused, proactive learner, enjoy customer success.
Live a culture of teamwork, quality, growth, drive to action, and excellence.
Role may include up to 10%+ travel.
Benefits:
90% employee premium and 75% spouse/dependent premium covered by Worldly.
Company-sponsored 401k with up to 4% match.
Incentive Stock Options
100% Parental Paid Leave
Unlimited PTO
13 company holidays
Apply Now
Ensure clients achieve maximum value from sustainability software.
Guide customers through implementation process and provide ongoing support.
Manage customer success programs, driving adoption and value realization.
Help customers understand and use the product for business outcomes.
Manage a portfolio of clients, maximizing value from tools and services.
Own implementation success of large customers, helping organize accomplish their goals.
Lead and support Customer Success Associates and Coordinators in the Americas region.
Requirements:
3-5 years of CSM experience in a SaaS organization.
3-5 years experience managing complex customer engagements.
3-5 years Program and Project Management Experience.
Have a track record of success building relationships, especially with strategic customers.
Ask the right questions to understand peoples underlying needs.
Excellent communication skills, both written and verbal.
Extremely organized balance... many moving pieces across various customers and priorities.
Highly customer-focused, proactive learner, enjoy customer success.
Live a culture of teamwork, quality, growth, drive to action, and excellence.
Role may include up to 10%+ travel.
Benefits:
90% employee premium and 75% spouse/dependent premium covered by Worldly.
Company-sponsored 401k with up to 4% match.
Incentive Stock Options
100% Parental Paid Leave
Unlimited PTO
13 company holidays
Apply Now