Customer Success Manager – Public Sector

Job Description: • Develop and own comprehensive value delivery plans aligned with customers' stated objectives, orchestrating end-to-end adoption from planning to realization • Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies • Lead cross-functional teams to ensure timely and successful implementation of automation solutions, coordinating various internal and external workstreams • Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals • Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies • Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations • Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation Requirements: • 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention • Experience with professional services and support/services attach motions • Experience working with Public Sector customers • Strong background in a high-growth technology company, preferably in the SaaS or RPA space • Excellent communication and interpersonal skills • Data-driven mindset with the ability to make informed decisions and drive results • Candidates must be authorized to work in the United States for this role. Benefits: • Offers Equity • Offers Bonus Apply tot his job