Customer Success Manager - Open Coverage

Thomson Reuters is a global information and technology company that serves professionals across various sectors. They are seeking a Customer Success Manager - Open Coverage to manage post-sale relationships, drive product adoption, and enhance customer satisfaction for a portfolio of accounts.ResponsibilitiesManage post-sale relationships for a portfolio of accountsDrive product adoption, usage, and customer satisfactionMonitor customer health and address risks before they escalateContinuing to drive client utilization to increase retentionCollaborate with Account Specialists on renewals and upsell opportunitiesConduct regular check-ins and business reviews to align on goals and outcomesLeverage data and insights to prioritize outreach and inform engagement strategiesMaintain CRM and Customer Success tools for visibility and accountabilityContribute to process improvements and internal initiatives that enhance the CS functionOwn the end-to-end renewal process for a portfolio of customersManage quoting, contract execution, and renewal forecastingIdentify and execute low-complexity upsell and cross-sell opportunitiesSkillsBachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)1–3 years in Customer Success, Account Management, or similar role within a SaaS companyStrong relationship-building and communication skillsCustomer-centric mindset with a focus on delivering valueAbility to manage a portfolio of accounts with varying needsProficiency in CRM and Customer Success platformsOrganized, proactive, and comfortable working cross-functionallyBenefitsHybrid Work ModelFlexibility & Work-Life BalanceCareer Development and GrowthIndustry Competitive BenefitsCultureSocial ImpactMaking a Real-World ImpactMarket competitive health, dental, vision, disability, and life insurance programsCompetitive 401k plan with company matchCompetitive vacation, sick and safe paid time offPaid holidays (including two company mental health days off)Parental leaveSabbatical leaveOptional hospital, accident and sickness insurance paid 100% by the employeeOptional life and AD&D insurance paid 100% by the employeeFlexible Spending and Health Savings AccountsFitness reimbursementAccess to Employee Assistance ProgramGroup Legal Identity Theft Protection benefit paid 100% by employeeAccess to 529 PlanCommuter benefitsAdoption & Surrogacy AssistanceTuition ReimbursementAccess to Employee Stock Purchase PlanCompany OverviewThomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://thomsonreuters.com.Company H1B SponsorshipThomson Reuters has a track record of offering H1B sponsorships, with 13 in 2025, 12 in 2024, 5 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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