Customer Success Manager, Mid-Market

CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include: Ranking #2 in Education on Fast Company’s prestigious World’s Most Innovative Companies of 2025 list⬆️ Being recognized 2 years in a row by TIME magazine as one of the World’s Top EdTech Companies in 2025 and 2024! Getting Certified as a Best Place to Work 2023-2024‍Launching our AI-tutor Cosmo alongside our practice-first learning product Seeing Cosmo featured in Times Square three times in as many monthsWhat makes a Signalite?Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.The RoleCodeSignal is seeking a Customer Success Manager, Mid-Market who is passionate about empowering and enabling SaaS clients. Part product expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal’s competitive edge often comes from our ability to help clients thrive, so Customer Success Managers are crucial to the success of our product.Day-to-Day Manage a portfolio of CodeSignal’s fastest-growing clients to drive mutual success and growth Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of CodeSignal’s product suite, industry expertise, and business acumenUnderstand and articulate business value and outcomes by aligning usage and adoption of CodeSignal to strategic business goals of customersProactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycleAct as an expert resource in CodeSignal’s product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use casesProject manage implementation tasks such as onboarding, product training, data migration, and roll-out strategiesAssist customers in identifying and addressing unique use casesProactively spot and address potential issuesPartner closely with cross-functional team members to translate business needs and product requirements into new solutions for customersConduct helpful and informative client-facing meetings (e.g. trainings, business reviews)Basic Qualifications5+ years of experience in a customer success role at a B2B SaaS companyExperience managing 50-55 accounts with at least $4 million ARRA customer-first attitude and ability to build long lasting relationships with customersSuccess spearheading end-to-end projects, including:Content consultationImplementation & roll-out consultationAbility to independently troubleshoot most client issuesA collaborative, helpful, and empathetic team-working styleStrong relationship-building skills Excellent written and verbal communication skillsThe Hiring ProcessAs a company centered around skills assessments and AI-powered learning tools, we strongly believe in providing all candidates the opportunity to demonstrate and validate their role-relevant skills up front. Plus, your experience using our platform will give you some helpful context for the rest of our interviewing process.For this role, our hiring process starts off in the CodeSignal platform with a CSM skills assessment: a 30 minute AI conversation simulation covering 3 questions. It is designed to provide an opportunity to showcase your conversational skills in the following areas:How you define success as a CSMHow you build relationshipsHow you handle riskThe SalaryIn accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of USD $75,000-$125,000. This range encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits such as those listed below. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Employees’ compensation is reviewed and adjusted regularly.Why You’ll Love It Here Globally distributed, fully remote team Competitive salary, equity, and bonus comp packages Medical, dental, and vision coverage 401k matching (US) or pension fund contributions (Global) Unlimited time off policy Learning & Development benefits Physical & Mental health benefits Equipment & generous home office setup stipend Team activities and get-togethers to connect with your fellow Signalites A challenging and fulfilling opportunity to join a fast-growing SaaS companyWe know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

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