Customer Success Manager III ( East Region)
The Customer Success Manager III (CSM III) serves as a strategic advisor to enterprise-level customers. This role is responsible for driving long-term value, executive alignment, and advocacy across a defined portfolio of high-impact accounts. The CSM III leads cross-functional collaboration and supports the Customer Success team through mentorship and subject matter expertise.
Key Responsibilities
Serve as strategic lead for and own enterprise customer relationships.
Develop and execute tailored customer success strategies.
Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI.
Partner across Sales, Product, Clinical, and Support to align execution.
Act as an escalation point for complex or urgent issues.
Cultivate executive relationships and strategic alignment.
Coach and mentor CSM peers to support team-wide excellence.
Monitor and influence metrics such as NRR, CSAT, and adoption.
Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy.
Core Competencies
Executive Relationship Management
Retention and Value Realization
Business Outcome Framing and ROI Communication
Business Case Development and Consultation
Customer Advocacy Leadership
Cross-Functional Influence
Scaled Account Planning and Strategic Communication
CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar)
Leadership & Behavioral Competencies
Strong executive presence and the ability to influence cross-functional stakeholders
Strategic mindset with a focus on solving business challenges
Empathy, active listening, and strong communication skills
Leadership capabilities to guide and support team members and junior CSMs
Education and Experience
Bachelor’s degree or equivalent professional experience
6+ years in customer success, account management, or a related role preferably within healthcare SaaS/technology
Proven success managing complex enterprise accounts and delivering business results
None
Base Salary Range: $105,000 - $108,000 per year
Bonus/Commission Eligibility: Yes, variable incentive plan
Benefits Offered:AvaSure sponsored Medical, Dental & Vision
Safe Harbor 401K with Employer Matching up to 4%
HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
Flexible Time Off Plan & Paid Holidays
Parental Leave
Generous Tuition & Continuing Education Reimbursement available
Employee Referral Bonus
Supervisory Requirements
None
Working Conditions & Travel
Primarily office-based or remote with standard business hours
Must be able to sit for extended periods with occasional walking/standing
Up to 30% of travel is required to attend company, customer, or industry events
Apply To This Job
Key Responsibilities
Serve as strategic lead for and own enterprise customer relationships.
Develop and execute tailored customer success strategies.
Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI.
Partner across Sales, Product, Clinical, and Support to align execution.
Act as an escalation point for complex or urgent issues.
Cultivate executive relationships and strategic alignment.
Coach and mentor CSM peers to support team-wide excellence.
Monitor and influence metrics such as NRR, CSAT, and adoption.
Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy.
Core Competencies
Executive Relationship Management
Retention and Value Realization
Business Outcome Framing and ROI Communication
Business Case Development and Consultation
Customer Advocacy Leadership
Cross-Functional Influence
Scaled Account Planning and Strategic Communication
CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar)
Leadership & Behavioral Competencies
Strong executive presence and the ability to influence cross-functional stakeholders
Strategic mindset with a focus on solving business challenges
Empathy, active listening, and strong communication skills
Leadership capabilities to guide and support team members and junior CSMs
Education and Experience
Bachelor’s degree or equivalent professional experience
6+ years in customer success, account management, or a related role preferably within healthcare SaaS/technology
Proven success managing complex enterprise accounts and delivering business results
None
Base Salary Range: $105,000 - $108,000 per year
Bonus/Commission Eligibility: Yes, variable incentive plan
Benefits Offered:AvaSure sponsored Medical, Dental & Vision
Safe Harbor 401K with Employer Matching up to 4%
HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
Flexible Time Off Plan & Paid Holidays
Parental Leave
Generous Tuition & Continuing Education Reimbursement available
Employee Referral Bonus
Supervisory Requirements
None
Working Conditions & Travel
Primarily office-based or remote with standard business hours
Must be able to sit for extended periods with occasional walking/standing
Up to 30% of travel is required to attend company, customer, or industry events
Apply To This Job