Customer Success Manager II
Overview:
We are CalAmp, a connected intelligence company that gives people the ability to track, monitor and recover their vital assets with real-time visibility and insights. Currently, we are seeking to fill a Customer Success Manager (CSM) role responsible for the post-sale customer relationship as part of our high-impact Customer Success organization. This position is an exciting opportunity for those who align with our core values (Inclusion, Innovation, Execution, Customer Success) and for those who desire to build, sell, and/or support connected solutions and services.
Responsibilities:
The Customer Success Manager (CSM) is responsible for all phases of the customer’s journey from post-implementation onboarding through customer renewal. As platform and application specialists, the CSM focus is on aligning the specific needs of our customers to drive value from their engagement with CalAmp products and services. While the CSM’s primary focus is on proactive outreach and improving customer health, activities should propel customer adoption, expansion, and retention efforts with their assigned book of business. As a Customer Success Manager at CalAmp, your primary responsibilities will include: Becoming a trusted advisor to your customers, providing guidance, best practices and further instill value throughout customer lifetimeDiscover and refine customer goals, shrinking customer time to valueActively work to improve customer health, mitigate churn risk, and drive retentionPerform regular outreach to ensure customers are up to date on new features, and that they are tracking towards achieving stated goalsRun live customer meetings both in person and via the web (onboarding, assigned outreach, quarterly business reviews, feature demos, etc.) as needed and directedServe as the primary interface to manage and resolve any critical customer situationsManage renewals and contract extensions for your assigned group of customersQuarterback identified growth opportunities and work with sales team to drive winsEnsure all activities are sufficiently documented in Salesforce to build upon interactionsBe a conduit and team player with Product, Marketing, Support, and other teams to meet the needs of our customers today and tomorrow, helping to prioritize roadmapOther duties as assigned
Qualifications:
Must HavesFour-year college degree from an accredited institution or equivalent experienceMinimum three years of Customer Success Manager or Account Manager experienceSuperior and proven communications, both written and verbalStrong technical aptitude with ability to quickly learn and adaptCustomer obsessed with ability to delight customers of all shapes and sizesNatural problem solver with the ability to strategically think, providing possible solutions as a “jumping-off” point and ability to gain consensus among critical stakeholdersEmpathy, humility, and great listening skillsTrack record and desire to work as part of a high-performing teamPerform work and execute on deliverables with excellence and minimal supervisionAbility to foster teamwork, build collaborative relationshipsPassion and commitment to our CalAmp Core Values Strong PlusesHistory of collaborating effectively with cross-functional teamsExperience in the telematics or SaaS industry, and working with B2B customersWorking experience in using SalesforceDesire to improve processes that impact the employee and customer experienceAbility to be assertive, communicate and coach at all levelsIf you are a talented customer professional with expertise in Customer Success, Account Management and/or hybrid Sales functions, we would love to speak with you.
Market Minimum:
USD $92,509.00/Yr.
Market Maximum:
USD $158,587.00/Yr.
Bonus:
20,000
Apply Now
We are CalAmp, a connected intelligence company that gives people the ability to track, monitor and recover their vital assets with real-time visibility and insights. Currently, we are seeking to fill a Customer Success Manager (CSM) role responsible for the post-sale customer relationship as part of our high-impact Customer Success organization. This position is an exciting opportunity for those who align with our core values (Inclusion, Innovation, Execution, Customer Success) and for those who desire to build, sell, and/or support connected solutions and services.
Responsibilities:
The Customer Success Manager (CSM) is responsible for all phases of the customer’s journey from post-implementation onboarding through customer renewal. As platform and application specialists, the CSM focus is on aligning the specific needs of our customers to drive value from their engagement with CalAmp products and services. While the CSM’s primary focus is on proactive outreach and improving customer health, activities should propel customer adoption, expansion, and retention efforts with their assigned book of business. As a Customer Success Manager at CalAmp, your primary responsibilities will include: Becoming a trusted advisor to your customers, providing guidance, best practices and further instill value throughout customer lifetimeDiscover and refine customer goals, shrinking customer time to valueActively work to improve customer health, mitigate churn risk, and drive retentionPerform regular outreach to ensure customers are up to date on new features, and that they are tracking towards achieving stated goalsRun live customer meetings both in person and via the web (onboarding, assigned outreach, quarterly business reviews, feature demos, etc.) as needed and directedServe as the primary interface to manage and resolve any critical customer situationsManage renewals and contract extensions for your assigned group of customersQuarterback identified growth opportunities and work with sales team to drive winsEnsure all activities are sufficiently documented in Salesforce to build upon interactionsBe a conduit and team player with Product, Marketing, Support, and other teams to meet the needs of our customers today and tomorrow, helping to prioritize roadmapOther duties as assigned
Qualifications:
Must HavesFour-year college degree from an accredited institution or equivalent experienceMinimum three years of Customer Success Manager or Account Manager experienceSuperior and proven communications, both written and verbalStrong technical aptitude with ability to quickly learn and adaptCustomer obsessed with ability to delight customers of all shapes and sizesNatural problem solver with the ability to strategically think, providing possible solutions as a “jumping-off” point and ability to gain consensus among critical stakeholdersEmpathy, humility, and great listening skillsTrack record and desire to work as part of a high-performing teamPerform work and execute on deliverables with excellence and minimal supervisionAbility to foster teamwork, build collaborative relationshipsPassion and commitment to our CalAmp Core Values Strong PlusesHistory of collaborating effectively with cross-functional teamsExperience in the telematics or SaaS industry, and working with B2B customersWorking experience in using SalesforceDesire to improve processes that impact the employee and customer experienceAbility to be assertive, communicate and coach at all levelsIf you are a talented customer professional with expertise in Customer Success, Account Management and/or hybrid Sales functions, we would love to speak with you.
Market Minimum:
USD $92,509.00/Yr.
Market Maximum:
USD $158,587.00/Yr.
Bonus:
20,000
Apply Now