Customer Success Manager - EMEA
This a Full Remote job, the offer is available from: EMEA Customer Success Manager – EMEA About FirstIgnite: FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring groundbreaking technologies to market. Role Overview: We’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our growing base of university clients. In this position you’ll play a crucial role in onboarding, retaining, and growing relationships with some of the world’s top institutions. We would prefer someone who speaks Italian. Responsibilities • Lead onboarding for new university clients and ensure a smooth handoff from sales • Deliver training, platform walkthroughs, and ongoing support tailored to client needs • Serve as the primary point of contact for your portfolio, driving engagement and satisfaction • Identify and support renewal and upsell opportunities in partnership with our sales team • Create documentation and playbooks to improve client experience in EMEA • Collect and share product feedback from users to inform roadmap decisions • Attend occasional on-site meetings or conferences (as needed) Qualifications • Based in Europe with fluency in English and Italian with additional languages preferred • 2–5 years of experience in customer success, account management, or client-facing support (preferably SaaS) • Comfortable working remotely in a fast-paced, startup environment • Strong communication, relationship-building, and problem-solving skills • Experience working with or selling into universities is a plus Compensation & Benefits • Competitive salary aligned with local market expectations • Equity options in a high-growth, mission-driven company • Remote-first culture with flexible hours • Opportunity to help shape FirstIgnite’s customer success strategy in the region This offer from "FirstIgnite" has been enriched by Jobgether.com and got a 77% flex score. Apply tot his job