Customer Success Manager – East Region
Job Description: • Serve as the primary point of contact for assigned customers • Execute success plans using automated and repeatable processes • Support customer onboarding, adoption, and engagement milestones • Monitor key success metrics and proactively surface issues • Provide customers with regular reporting and actionable insights to support value realization • Identify advocacy opportunities (e.g., case studies, references) • Collaborate cross-functionally to resolve customer challenges • Contribute to key performance targets including retention, timely onboarding, and improvements in CSAT and NPS Requirements: • Bachelor’s degree or equivalent professional experience • 2–4 years in customer-facing roles, preferably within SaaS or technology environments • Demonstrated ability to manage customer relationships and deliver results • Customer Relationship Management • Success Planning and Onboarding • Escalation Management and Issue Triage • CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar) • Business Communication • Organization and Multitasking Benefits: • AvaSure sponsored Medical, Dental & Vision • Safe Harbor 401K with Employer Matching up to 4% • HSA Employer Contributions • Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans • Flexible Time Off Plan & Paid Holidays • Parental Leave • Generous Tuition & Continuing Education Reimbursement available • Employee Referral Bonus Apply tot his job