Customer Success Manager, DFR Majors
Job Description:
• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services
• Develop Healthy Customer Relationship through proactive support and cadence based follow ups
• Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit customer needs
• Create customer Loyalty through proactive support and account management
• Advocate for Enterprise customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support
• Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business
Requirements:
• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
• Excellent communication skills, both written and verbal.
• Strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
• Ability to obtain a Part 107 certificate.
Benefits:
• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan
Apply tot his job
Apply To this Job
• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services
• Develop Healthy Customer Relationship through proactive support and cadence based follow ups
• Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit customer needs
• Create customer Loyalty through proactive support and account management
• Advocate for Enterprise customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support
• Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business
Requirements:
• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
• Excellent communication skills, both written and verbal.
• Strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
• Ability to obtain a Part 107 certificate.
Benefits:
• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan
Apply tot his job
Apply To this Job