Customer Success Manager | DACH (all genders)
About us Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease. We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers. Discover more about Lucanet as an employer. The Role Join our dynamic team as a Customer Success Manager. Drive customer success by managing key accounts and fostering robust relationships. Your role ensures that customers maximize their investment and achieve business goals through our platform. What you'll do Own customer renewal and product expansion, ensuring maximum value. Act as a customer advocate to leverage all services for success. Support C-level stakeholders and help turn their vision into actionable roadmaps. Develop in-depth understanding of customer needs and align our features and benefits. Proactively identify and mitigate customer risks with tailored plans. Promote full license utilization, identify new opportunities, and collaborate with sales for growth. Foster networks between customers, partners, and Lucanet to align and advance strategic direction. What you bring to the table Degree in Business Administration or related field with relevant experience. Experience in B2B customer development, preferably in a SaaS environment. Ability to thrive in a fast-paced, multi-tasking environment. Experience with CRM/CSM tools (e.g., Salesforce, Planhat) is essential. Project management experience is a plus. Fluent in German (C1) and proficient in English (B2). To be considered for this role, candidates must have the legal right to work in the country of employment. Perks at work LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities. Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex. Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together. Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us. LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue. LucaNet Do Good – As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time. Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. Generous leave policy – We encourage you to take time off to relax, travel, and recharge. Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances. Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner. Powered by uniqueness Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates. We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV. Learn more about our DE&I journey GDPR Notification Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe. Data protection Lucanet