Customer Success Manager, CSM
Job Description: • Serve as the primary point of contact for clients and develop strong relationships with key stakeholders • Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice • Conduct regular check-ins with clients to help them get ready for their compliance audit engagements • Be able to identify needs for additional services • Work closely with internal teams to ensure the timely delivery of services to clients • Proactively identify and address client concerns and issues, and develop solutions to improve their experience • Ensure clients are satisfied with our services, and identify opportunities for upselling Requirements: • Must be in US Eastern Time Zone • Bachelor's degree • 3+ years of experience in a client-facing role, such as customer success, account management, or sales • Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry. • Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment. • Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally • Excellent problem-solving skills, with the ability to identify and address client concerns and issues • Ability to manage many clients and projects simultaneously • Experience working with SaaS products and services is a plus • Experience working with a compliance automation software solution is a plus • Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus • Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred • Bilingual in English and Spanish is a plus, but not required. Benefits: • Comprehensive benefits • Opportunities for professional growth and development Apply tot his job