Customer Success Manager, Amazon Robotics, Fulfillment (Opportunities – Indeed Jobs US
Amazon Robotics is seeking a proactive and customer-obsessed Customer Success Manager (CSM) to join our Fulfillment Solutions team. As a CSM, you will lead the post-sale relationship with Amazon internal stakeholders, ensuring seamless integration, optimal performance, and long-term satisfaction with Amazon Robotics technologies in our global fulfillment network.
Job Description
This remote role is central to maintaining Amazon’s world-class fulfillment operations by partnering directly with Amazon Fulfillment Centers (FCs), ensuring that our robotics systems are operating efficiently and scaling with customer demand. The Customer Success Manager will act as the primary liaison between FC operations teams and Amazon Robotics, leveraging data insights, customer feedback, and cross-functional collaboration to optimize the use and performance of robotic solutions.
You will proactively address technical and operational challenges, help develop support processes, and guide continuous improvement strategies to maximize the value derived from our automated systems. This is a high-impact, customer-facing role ideal for candidates who thrive in a fast-paced environment and are driven by data, problem-solving, and relationship building.
Company Overview
Amazon Robotics, a subsidiary of Amazon.com, designs, builds, and supports robotic solutions that transform how millions of products move through Amazon’s fulfillment centers. Our innovations empower the world's most scalable and intelligent warehouses. As part of Amazon’s broader mission to be Earth’s most customer-centric company, Amazon Robotics helps deliver packages faster, safer, and more efficiently.
Requirements
Bachelor’s degree in Engineering, Business, or a related field
5+ years of experience in customer success, account management, or operations
Strong understanding of robotic systems, supply chain processes, or industrial automation
Proven experience managing client or stakeholder relationships
Exceptional communication, data analysis, and problem-solving skills
Willingness to travel up to 25% as needed
Authorization to work in the United States
Responsibilities
Serve as the primary post-sale contact for fulfillment centers using Amazon Robotics solutions
Monitor system performance, usage trends, and operational KPIs
Partner with technical support teams to resolve issues and prevent future problems
Deliver onboarding, training, and continuous education to customers
Build strong cross-functional relationships with engineering, operations, and leadership teams
Document success plans and drive adoption of best practices
Contribute feedback to the product and engineering teams for continuous improvement
Benefits
Competitive compensation
Remote flexibility
Health, dental, and vision insurance
401(k) with employer match
Generous paid time off
Employee stock options and discounts
Professional development programs and certifications
How to Apply
To apply, submit your resume and a short statement outlining your experience with robotics, automation, or customer engagement. We’re looking for driven individuals ready to help shape the future of fulfillment with Amazon Robotics. Apply today and join the team powering the future of intelligent logistics.
Apply Now