Customer Success Manager
Job Overview
We are seeking a motivated and experienced Customer Success Manager to support a UK-based employer in driving customer satisfaction and long-term retention. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.
Key Responsibilities
Manage and support a portfolio of customers through their onboarding and lifecycle journey
Handle customer concerns, feedback, and escalations with empathy and efficiency
Communicate effectively with internal teams and external stakeholders across time zones
Maintain accurate records of customer interactions, health scores, and success plans
Use relevant tools such as customer success platforms, CRM systems, and helpdesk software
Support the wider team with renewal forecasting, reporting, and customer advocacy initiatives
Identify opportunities to expand accounts and improve overall customer outcomes
Qualifications and Experience
2+ years of experience in customer success, account management, or a related field
Excellent written and verbal communication skills in English
Strong organisational skills with the ability to manage multiple customer accounts simultaneously
Proficient in CRM or customer success platforms and Microsoft Office or Google Workspace
Able to work independently and manage your own time effectively
High attention to detail and a proactive approach to problem-solving
Experience working with UK-based clients or employers is advantageous
Must have a reliable laptop, stable internet connection, and a quiet working environment
Salary: R30,000/month | 100% Remote
Apply To This Job
We are seeking a motivated and experienced Customer Success Manager to support a UK-based employer in driving customer satisfaction and long-term retention. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.
Key Responsibilities
Manage and support a portfolio of customers through their onboarding and lifecycle journey
Handle customer concerns, feedback, and escalations with empathy and efficiency
Communicate effectively with internal teams and external stakeholders across time zones
Maintain accurate records of customer interactions, health scores, and success plans
Use relevant tools such as customer success platforms, CRM systems, and helpdesk software
Support the wider team with renewal forecasting, reporting, and customer advocacy initiatives
Identify opportunities to expand accounts and improve overall customer outcomes
Qualifications and Experience
2+ years of experience in customer success, account management, or a related field
Excellent written and verbal communication skills in English
Strong organisational skills with the ability to manage multiple customer accounts simultaneously
Proficient in CRM or customer success platforms and Microsoft Office or Google Workspace
Able to work independently and manage your own time effectively
High attention to detail and a proactive approach to problem-solving
Experience working with UK-based clients or employers is advantageous
Must have a reliable laptop, stable internet connection, and a quiet working environment
Salary: R30,000/month | 100% Remote
Apply To This Job