Customer Success Manager

Remote Full-time
Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team.We’re looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech.This role is for you if you:Have experience as a Restaurant Manager / Assistant ManagerUnderstand hiring, scheduling, labour pressure and service realityAre customer-obsessed and outcome-focusedKnow how to balance what customers want with what’s realisticWhat you’ll do:Own relationships with hospitality customers using Harri day-to-dayHelp clients get real value from the platform (not just “log tickets”)Navigate tough conversations with empathy and clarityPartner with Product, Support and Technical teams to solve problems properlyWhy Harri?A fast-growing global hospitality tech companyNo weekends. No shifts. Real progression.Your hospitality experience actually matters hereIf you know hospitality and care about customers, we want to hear from you!

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