Customer Success Manager

COMPANY OVERVIEW Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day.Nulogy’s Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process—from inventory to quality—which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world-leading brands such as Colgate-Palmolive, L’Oréal, and Procter & Gamble.Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact. YOUR MISSIONNulogy's Manufacturing Operating System (MOS) connects maintenance, production, quality, inventory, and supplier operations into one real-time execution layer — giving every team shared visibility, faster response, and total operational control. This role exists to retain, grow, and deepen the success of our customers. You will own a portfolio of manufacturers, driving adoption of the Nulogy MOS, protecting and expanding annual recurring revenue, and serving as the technical and operational partner that keeps customers anchored to outcomes.KEY RESPONSIBILITIESOwn a dedicated portfolio of accounts as the primary point of contact for operational, technical, and strategic mattersAct as a trusted advisor to credibly guide customer outcomes across the full MOS: maintenance, production, quality, inventory, and supplier operationsDrive platform adoption, protect retention, and identify expansion and cross-sell opportunitiesConduct product demos and showcase new functionality to existing clients Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation and delivery of new capabilitiesClearly translate our customers business requirements into technical product capabilitiesPartner and collaborate with our internal teams on projects and customer-related mattersDiagnose technical issues and growth requirements — coordinating with Product, Engineering, Professional Services, and Support to drive resolutionShare best practices across the customer base and identify industry trends as Nulogy opportunitiesTechnical & Domain 5–8+ years in manufacturing operations, CPG/supply chain, industrial engineering, account management or customer success — shop floor exposure preferredStrong understanding of SaaS operating models and subscription-based customer success motionsWorking knowledge of OEE (availability, performance, quality) and ability to contextualize data with customer stakeholdersExperience with MES, ERP, or supply chain platforms an assetIndustry experience in CPG, food & beverage, industrial, automotive, or contract manufacturing environments preferredSkills & CompetenciesBuilds credibility with plant floor operators and C-suite alike; leads difficult conversations with confidenceExceptional communication skills across diverse audiences — shift supervisors to executive stakeholdersEffective at leading and facilitating customer meetingsAble to dynamically prioritize across a multi-account portfolio in a fast-paced environmentDetail-oriented; strong analytical, planning, and organizational skillsComfortable owning GRR/NRR targets and measuring success through retention, expansion, and adoption metricsEffective at leading customer meetings and navigating complex negotiationsFriendly, empathetic, and composed under pressureAble to travel 30–35%; site visits are meaningful to this roleWHY NULOGY ● Competitive benefits package: Unlimited Paid Vacation policy, Parental Leave: 100% top-up for 15 weeks for any parent or biological or adopted children, RRSP Matching Program; $3k annual education budget, Group benefit plan including health, dental, and vision that start on day one; ● We’re solving problems that no one has been able to solve before. This is an opportunity to join an organization that is transforming the way that supply chains are structured. FULLY REMOTE Everyone is set up with the tools and resources required to stay connected and help employees do their best work.Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.

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