Customer Success Manager

Customer Success Managerat Rain Instant Pay (View all jobs)Remote (US)Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.As a Customer Success Manager (CSM) you will work with our largest customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate. What you’ll doOwn the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our serviceDevelop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendationsLead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceededWork closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deploymentsBe the customer point of contact and voice for support, queries and functional assistanceSupport the build and demonstration of client success stories to be evangelized among business prospects and industry expertsUse customer relationships as needed for prospect referencesWho you are3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customersStrong project management skills and ability to prioritize internal and external requestsDemonstrated track record of successfully building relationships and problem solving skillsProven ability to measure, understand, and communicate business needs and impact to your customersAbility to be flexible and adjust to changing priorities or projects as the company scalesExperience in FinTech is a plusExperience using an enterprise CRM (HubSpot, Salesforce, etc.)Who We Are:Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday. Compensation:$80,000-$95,000 Base | OTE $85,000-105,000. Note this is a range and we take in a variety of factors when determining total compensation for the position.How we care for our team:Along with competitive salaries, Rain offers great benefits including: Flexible PTOMedical, Dental, Vision, Life, Disability coverage Parental leaveMonthly stipend Equity optionsAs part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [email protected]. 

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