Customer Success Manager

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.Key ResponsibilitiesRelationship Management Build strong relationships with customers, understanding their goals and ensuring they are met through the platformConduct regular check-ins to monitor usage and overall satisfactionAct as the primary point of contact for a portfolio of customersCustomer Support and Success Respond to support requests in a timely and professional mannerTroubleshoot issues and coordinate with the product team when necessaryMaintain records of customer interactions and feedbackRetention and Growth Monitor usage and identify churn risks early, addressing them with tailored supportIdentify upsell and renewal opportunities and collaborate with the sales team to execute themCustomer Support and Success Respond to support requests in a timely and professional mannerTroubleshoot issues and coordinate with the product team when necessaryMaintain records of customer interactions and feedbackCollaboration and Feedback Provide customer insights to product and engineering teams to help shape product directionShare trends, wins, and blockers with the broader customer success and sales teamsQualificationsExperience in customer success, account management, or a client-facing SaaS roleSaaS experience with a strong acumen for product knowledge Strong communication and relationship-building skillsAbility to troubleshoot issues and explain technical concepts to non-technical usersExperience working with CRM or customer success platformsHighly organized and proactive with a customer-first mindsetLocated in CT/MT/PT time zoneNice to HaveExperience in construction tech or working with AEC clients is a plusWhat We Offer Base salary + Incentive PlanHealth, dental, and vision insuranceUnlimited PTO and remote flexibilityOpportunity to grow your career at a fast-paced AI startupCollaborative and innovative work environmentWe are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.Join us in revolutionizing pre-construction estimating with the power of AI!

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