Customer Success Manager

Position overviewThis position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.We’re seeking a candidate with 4+ years of experience in digital media, adtech, or advertising.This is a fully remote position available to candidates located in the UK with opportunities to connect with colleagues at our London WeWork.CompensationThis role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE).Base Range: £52,000 – £65,000 OTE Range: £62,000 – £78,000Final compensation will be calibrated based on experience and the level at which the candidate is hired.What you'll learnAn important part of our culture is continuous learning and the open sharing of ideas. We offer:Access to a broad network of investors and advisors who can help you and your team succeedMentorship from executives with decades of experience in adtech and mediaRegular internal knowledge-sharing sessionsAn education budget to support ongoing professional growth and developmentIn this role you'll learn:Gain a deep understanding of attention metrics and media quality measurementDevelop expertise in articulating Adelaide's value proposition to clientsEnhance collaboration skills by working cross-functionally with Sales, Analytics, and Technical Account Management teamsMaster data visualization and storytelling techniques to provide actionable insightsNavigate and contribute to a fast-paced, innovative start-up environmentCore responsibilitiesManage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetimeArticulate Adelaide’s value proposition and recommend optimizations based on data-driven insightsDrive adoption of Adelaide's AU metric across brands, agencies, and media partnersCollaborate closely with Sales to strengthen client relationships and expand the portfolioPartner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectivesAct as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with AdelaideCoordinate with the Technical Account Management team to ensure seamless campaign setupSupport AdOps to facilitate smooth implementation and execution of campaignsWhat you'll bring3-6 years in media or adtechStrong written and verbal communication skillsProficiency in Google Workspace and Microsoft OfficeA commercial mindset and proven track record of retaining and growing client relationshipsExperience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environmentAn innovative mindset, always looking for new ideas to improve processes and ways of working, not afraid to propose and implement changesWhat will set you apartFluency in the French languageExperience working within a Media AgencyComfortable working with ambiguity comfortable within the Programmatic Landscape (PMPs, Prebid Segments, DSPs, SSPs, Exchanges etc.)Examples of automation with AIBenefitsHealth & WellnessPrivate Medical InsurancePaid time offParental leaveEmployee Development & Wellness Stipend Festive breakVolunteer time offFinancial & CompensationCompetitive salaryPerformance-based quarterly bonusStock optionsGroup pension plan Workplace & EquipmentRemote-first environmentLondon officeAccess to available WeWork spaces Equal Employment Opportunity (EEO) StatementAdelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.

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