Customer Success Manager

Talentpluto is a rapidly growing, venture-backed EdTech SaaS company serving K–12 schools. They are seeking a Customer Success Manager to engage with customers at scale while managing a small portfolio of renewals, focusing on customer retention and engagement initiatives.ResponsibilitiesManage a small portfolio of customer renewals and contribute to Net Revenue Retention (NRR)Execute and maintain scaled CS initiatives (customer newsletters, webinars, lifecycle touchpoints, engagement campaigns)Monitor customer health and proactively identify churn risksCollaborate with sales on potential upsell opportunities where appropriateImprove and iterate on existing CS playbooks and frameworksWork cross-functionally with product and sales to ensure strong customer outcomesOccasionally travel to customer sites (schools) as neededSkills1–4 years of experience in Customer Success, Account Management, Sales, or a related client-facing roleStrong ownership mindset and willingness to execute foundational workHighly organized with the ability to manage multiple customer touchpointsComfortable working in-person in NYCStrong communication skills and ability to build trust with customersEarly-stage or 'founding-style' experienceExperience working with education, SaaS, or SMB accountsDemonstrated ability to manage renewals or revenue-based KPIsCompany Overviewtalentpluto is the AI-native platform connecting elite GTM professionals with high-growth startups. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is http://mentr.io.



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