Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States. This role is ideal for a strategic and technically savvy professional who thrives in a fast-paced, high-growth environment. You will own the post-sale relationship for a portfolio of enterprise accounts, driving customer success, adoption, and renewals. Your work spans relationship management, project execution, and technical coordination, ensuring deployments are on time, usage is optimized, and ROI is clearly demonstrated. You will collaborate across multiple teams—engineering, product, sales, and executives—while proactively identifying opportunities, mitigating risk, and promoting customer advocacy. This position offers the chance to make a direct impact on customer satisfaction, retention, and the growth of a leading cloud security platform.

Accountabilities
• Serve as the primary strategic advisor and trusted point of contact for enterprise accounts post‑sale
• Lead structured onboarding programs to ensure timely, on‑scope deployments with measurable success
• Host monthly technical check‑ins to review platform health, address blockers, and drive adoption
• Prepare and deliver executive‑level Quarterly Business Reviews demonstrating value, usage trends, and roadmap alignment
• Monitor account health, identify churn risk early, and implement proactive mitigation plans
• Manage project timelines, action items, and deployment milestones across multi‑phase implementations
• Coordinate closely with Customer Success Engineers and internal teams to ensure seamless delivery and resolution of technical issues
• Advocate for customers internally by translating feedback into actionable insights for product and engineering teams
• Drive customer advocacy programs, including case studies, references, and participation in product councils

Requirements
• 5+ years of experience in Customer Success, Technical Account Management, or enterprise‑facing post‑sales roles in B2B SaaS environments
• Proven experience managing large, complex enterprise accounts with multiple stakeholders and multi‑phase deployment projects
• Strong project management skills: running structured programs, managing timelines, and ensuring follow‑through
• Exceptional communication and presentation skills for both executive sponsors and technical teams
• Deep understanding of cybersecurity, cloud environments, and identity technologies, including PAM, IAM, IGA, SSO, and RBAC/ABAC
• Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD
• Experience coordinating across sales, engineering, product, and support teams while keeping senior executives informed
• Comfortable working in a fast‑paced, high‑growth startup environment and building processes in resource‑constrained settings
• Must be based in the US or Canada
• Nice‑to‑have: experience with regulated industries, infrastructure tools like Terraform/Kubernetes/HashiCorp Vault, or prior work in cloud security/PAM vendors

Benefits
• Remote‑first position within the US, offering flexible work from anywhere
• Competitive base salary range: $120,000-$150,000, with equity participation
• Medical, dental, and vision insurance coverage
• Paid parental leave benefits
• 401(k) plan with employer contributions
• Flexible and unlimited PTO policies
• Career development opportunities and structured paths for growth
• Home office and connectivity stipends
• Team socials, offsites, and collaborative culture

Apply Now

Apply Now