Customer Success Manager
Company Description
vaylens develops innovative software and SaaS solutions for the marketing and management of charging stations for electric vehicles. The company supports operators in the management, control and monitoring of their charging infrastructures and offers technical support and training to ensure that customers get the most out of the vaylens products. vaylens is based in Dortmund and part of the KOSTAL Group. For more information, visit: vaylens.com
Job Description
You accompany the growth of strategic customers and partners through different activities along a holistic customer lifecycle management of a SaaS model
You ensure an efficient onboarding of new SaaS customers
You support strategic customers and partners independently and advise them on the use of selected features of our software platforms
You ensure a sustainable resolution of incidents by orchestrating an end-2-end process with involved departments (e.g. sales, 2nd level support and development)
You prepare relevant key figures for strategic customers and partners and present them in monthly performance dialogues
You like to analyze structured data to support customer success through insights and KPIs.
You act as a central interface for our back-office service
Qualifications
You have a degree in business administration, business informatics and ideally several years of practical experience in the field of customer success management or similar
You have prior experience in the e-mobility sector, ideally combined with a solid understanding of SaaS business models and software products
You have a high degree of self-motivation as well as a structured and self-organised way of working paired with a strong customer-centric mindset
You have strong communication skills across different hierarchical levels on the customer side
You shine with a hands-on mentality. You like to familiarise yourself flexibly with new topics
At best, you have initial professional experience in an interface function with a high customer focus and have already had initial contact with CRM systems (e.g. Salesforce)
Ideally, you have a data affinity and use it to identify usage patterns, track success metrics, and proactively drive customer engagement and retention.
You have very good written and spoken English and German skills, ideally additional language skills such as Spanish and/or French
Additional Information
A purpose-driven company driving Europe’s transition toward electric mobility
Passionate colleagues with a hands-on mentality
A safe and future-oriented workplace as part of the Kostal group
Flexible working hours and location
Great opportunities for career growth
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